INSTANT SERVICE AGENT - NV TỔNG ĐÀI

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• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Process all incoming and outgoing calls accurately and courteously 

• Records and controls accurately wake up calls 

• Pages guests in co-operation with concerned departments 

• Records all entries on traffic sheets 

• Assists guests with international calls and directory queries 

• Calls guests by name whenever possible 

• Pages staff member when requested 

• Abides by principles of guest privacy 

• Handles guests needs or requests and reports complaints to the Telephone Supervisor 

• Report on logbook daily 

• Bill call costs 

• Aware of local telephone listings and frequently dialed numbers 

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 

• Advises defects on switchboard equipment to Supervisor 

• Maintains a clean work environment 

• Attends to all guest queries and requests promptly 

• Maintains detailed knowledge of the Hotel’s fire, life and safety system 

• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 

• Maintain Hotel Information

Quyền lợi được hưởng

• Attractive salary and insurance package 

• Duty meal at hotel’s staff cafeteria 

• Laundered uniform 

• Free parking 

• Summer vacation and many team building activities 

• Pre-employment health check and annual health check 

• Hotel discounts worldwide at all IHG hotels and resorts 

• Food & Beverage discount at hotel 

• Opportunity to join international development programs 

• Chance to work with a great team of people and career growth in the world’s largest luxury hotel brand • Other benefits according hotel’s policy

Yêu cầu công việc

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 

• Able to read and write English 

• Korean speaking is an advantage 

• Proficient in the use of Front Office System

 Qualifications – 

• High School or Vocational Certificate in Business Management, Business Study or equivalent Experience – 1 year experience in customer service or switchboard operator.

Yêu cầu hồ sơ

• Please send your CV to email (or Download Application Form here: http://bit.ly/ICLM72_ApplicationForm)
• Tel: 024 3275 3464

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