Captain

• Hạn nộp: 30/11/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Main Duties
Customer Service
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Handles all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
Financial
- Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
- Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
- Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
- Ensures that all company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
- Assists in the inventory 
- Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system
Operational
- Ensures that minimum standards have been implemented.
- Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of hotel guests.
- Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Assists in conducting monthly inventory checks on all operating equipment and supplies. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
- Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
- In the absence of Assistant Manager, conduct daily pre-shift briefings to employees on preparation, service and menu.
- Assist to liaise with the Kitchen on daily operations and quality control if appropriate.
- Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
- Assists with conducting monthly inventory checks on all operating equipment and supplies.
Personnel
- Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a standard of personal appearance and hygiene, according to the company grooming standards.
- Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Encourages employees to be creative and innovative.
- Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
- Ensures that employees follow all company and local rules, policies and regulations relating to fire and hazard safety, and security.
Other Duties
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook company policies concerning fire, hygiene, health and safety.
- Ensures a standards of personal presentation and grooming.
- Carries out any other reasonable duties and responsibilities as assigned.

Quyền lợi được hưởng

• - Thời gian làm việc <48 tiếng/ tuần => Công ty đảm bảo thanh toán 48 tiếng/ tuần

• - Được hưởng các chế độ theo quy định công ty, BHXH, BHYT theo quy định của HĐLĐ

• - Hỗ trợ bữa cơm, gửi xe và đồng phục

• - Quà sinh nhật,tiệc hàng tháng cho nhân viên

• - Tham gia tiệc nhân viên, team building hàng năm

• - Môi trường làm việc với người nước ngoài, trau dồi kĩ năng giao tiếp tiếng Anh

• - Được tham gia đào tạo hàng tuần với trainer người nước ngoài

• - Được hưởng lương tháng 13

• - Cơ hội thăng tiến nhanh, công việc ổn định

• - Có cơ hội tham gia các hoạt động thể thao của công ty

• - Có cơ hội được tham gia các cuộc thi tay nghề cấp quốc tế

Yêu cầu công việc

Yêu cầu hồ sơ

• Bình luận (5)
• Đánh giá (5)