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- Communication with guests, including pre-arrival, during stay and post stay.Responsible for correspondence with guests for any inquiries, special requests, reservations,etc.Enhance the guest experience by providing efficient, friendly, and personalize service. Handle and monitor guest feedback from guest satisfaction surveys and other channels. Contact relevant departments to handle customer problems - Report to Manager and assist necessary duties. - To know all in house guest names and room numbers and be able to recognize guest by sight. To record all guest complaints, guest comments, compliments, damage or loss of gloss of guest property, and other relevant information in the room.
- Monitor income and expenditure ,tracking customer dept. - Dealing with customer's complaint operating, answering . - Other tasks assigned by managers.