Customer Service Manager tại Savills

3/2022 → / (2 năm 8 tháng)

50 Ngô Tất Tố

Operation Manager tại Grand Silverland Hotel ks cách ly

12/2020 → 10/2021 (10 tháng)

HCM

Create SOP and set up for whole department and position of isolation hotel from pre-opening base on Medical’s requirements to make sure the safe for team member and guests.  Ensure full compliance to Hotel operating controls, SOP’s , policies, procedures and service standards.  Assign duties to HOD’s and observer performance to adherence to hotel policies and established operation procedures.  Manage and motivate Front Office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest service.  Handle any guest complaints or contentious issues that it could not be settled directly by receptionist or the Duty Manager, providing a rapid solution and service recovery process.  Set, implement and review service standards Ensure an effective enter between Reception, Call Center, Concierge and Night Audit.  Verify that accurate room status information is maintained and properly. addressed.  Liaise with Engineering to ensure safety hazards in front and back of house, areas of the outlets.  Foster strong communication between Front Office and Housekeeping, Engineering, Finance, Sale and Revenue.  Take the balance for budget, fixed and variable Costs. Assessing and analyzing department budgets and optimize profits.  Preview daily reports: Night reports, Front Office Logbook, Guest feedback, Guest Satisfaction, Financial Performance and offering the solutions if necessar

FRONT OFFICE MANGER tại Lavender Boutique Hotel

11/2019 → / (5 năm )

Thành phố Hồ Chí Minh, Hồ Chí Minh, Việt Nam

DUTY MANAGER tại Vinpearl Phu Quoc Resort and Golf

9/2016 → 3/2017 (5 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam