Duty Manager tại Pullman Saigon Centre

4/2017 → Hiện tại

148 Tran Hung Dao District 1

Ensures that guests’ stay at the hotel runs smoothly, helping to provide guest satisfaction at all the times thanks to their through knowledge of the hotel  Managers and motivates Front Office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest service.  Develop and train the new team member and insure the fulfillment of the hotel/chain standards and job descriptions.  Handle any guest complaints or contentious issues that can not be settled directly by receptionist or the Reception Team Leader, providing a rapid solution.  Set, implement and review service standards  Liaise with Engineering to ensure safety hazards in front and back of house areas of the outlets and addressed.  Ensure an effective enter face between Reception, Call Centre, Concierge and Night Audit.  Foster strong communication between Front Office and Housekeeping, Engineering, Finance and Reservation Sales