Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Bui Tat Thanh
100 Lượt xem hồ sơ
Nam, 25/01/1996, 28 tuổi
22 Bich Cau, Dong Da, Ha Noi
Cập nhật: 14/04/2021
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
12 - 20 triệu
Toàn Quốc
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Institution- La Trobe University
Accounting and Business Management - Đại học
2016 → 2019
Kĩ năng
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Teamwork | |
| Giao tiếp | |
| Kỹ năng nghiệp vụ. | |
| English |
Kinh nghiệm làm việc
Guest Service Agent / Team Leader tại Seasons Darling Harbour & Seasons Harbour Plaza
10/2016 → 7/2017 (9 tháng)
Hà Nội
Achieve and exceed goals including performance, budget and team goals. Display leadership in guest hospitality and demonstrate excellent customer service. Handle guest problems and complaints in an efficient and effective approach. Answer guest telephone/ one on one enquiries Assist with guest reservations/bookings Interacting with department and hotel staff in a professional and positive manner by fostering good rapport, promoting team spirit and ensuring effecting two-way communication so that staff is providing excellent customer services. Adhere to the Seasons Apartment Hotel Group brand standards. Checking in/out of guests and taking guest enquiries as well as reservation telephone calls. Acknowledge every customer using their name Demonstrated a professional attitude and image at all times. Worked effectively in a team environment across two properties. Ensured all procedures are conducted safely and within OH&S guidelines. Maintained a high level of product and service knowledge in order to explain and sell services to guests
Guest Service Agent /Acting Shift Leader tại JW Marriott Hotel Hanoi
9/2017 → 7/2019 (1 năm 9 tháng)
Hà Nội
Supporting Senior Managers with the overall operation of the Front Desk. Handle guest complaints and issues. Answer guest telephone enquiries. Familiar with all credit card types and machines functions (Viettinbank-Vietcombank Branches). Handling all Red invoice information (VAT-Govt’s invoice). Monitoring and assisting with team performance in regard to achieving Key Performance Indicator (KPI) Set a high example in regard to punctuality, appearance, attitude, leadership, Guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation. Adhere to the JW Marriott Hotel brand standards. Checking in and out of guests as required. Demonstrated a professional attitude and image at all times. Ensured all procedures are conducted safely and within OH&S guidelines. Maintained a high level of product and service knowledge in order to explain and sell services to guests. Performs Front Office, Reception and Information operations, applying the organizational structure defined by senior management. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Performs the audit balances and prepares all works for audit in an orderly fashion Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
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