Front Office Manager tại The Wings Hotel Danang

6/2019 → 2/2020 (8 tháng)

06 An Thượng 30, Ngũ Hành Sơn, Đà Nẵng

- Customer Satisfaction (Guest Feedback, Social Media Review). - Financial Performance (Up selling, Room Revenue, Operation Auditing). - Showing Initiative, Problem Solving, Staff Training, Team Leading. - Manages and motivates the Front Office team in order to provide a high standard of service for customers. - Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. - Provide high level of customer service and maintain a high profile in the day to day front office operations. - Supervises the management of debtors, group and individual guest invoicing and cash operations. - Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. - Is involved in recruitment of new team members for front office. - Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. - Have a good knowledge of all systems and standard operating procedures of front office.

Sales and Marketing Coordinator - Sales and Marketing Department tại Pullman Danang Beach Resort

1/2019 → 6/2019 (5 tháng)

101 Võ Nguyên Giáp, Khuê Mỹ, Ngũ Hành Sơn, Đà Nẵng

- Prepares correspondence, reports, and materials for publications and presentations. - Performs general clerical duties to include but not limited to: typing, photocopying, faxing, mailing, and filing. - Assists the Sale team in arranging travel arrangements for them. - Maintains DOSM's calendar. - Prepares and maintains DOSM's expense report. - Creates, transcribes, and distributes meeting agendas and minutes. - Maintains hard copy and electronic filing system. - Coordinates project-based work. - Performs other duties as assigned by the DOSM/ ADOS -Team management and cross-departmental responsibilities - Supports the Sales Team members in terms of administrative tasks to off-load the work for them - Works closely with relevant departments to make sure that the Department's adminnistrative tasks are effectively and efficiently performed.

Front Office Supervisor tại Pullman Danang Beach Resort

1/2017 → 12/2018 (1 năm 10 tháng)

101 Võ Nguyên Giáp, Khuê Mỹ, Ngũ Hành Sơn, Đà Nẵng

Supervising front desk staffs to ensure that all hotel policies, procedures, regulations and standards are followed. - Support team members in handling guest requests and enquires to ensure a positive outcome is achieved - Demonstrate a high level of customer service at all times - Follow and adhere to company brand standards - Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties - Ensures that the pricing policy and internal audit procedures are duly applied - Supervises the management of debtors, group and individual guestinvoicing and cash operations - Ensuring front desk operations runs smoothly in a professional manner at all times. - Assuming leadership in the absence of front desk manager. - Taking care of secretarial tasks for Front Office Manager and assisting administrational tasks for department as required. - Ensuring appropriate and adequate training of all front desk staffs - Checking/controlling the department’ documents to ensure documents are in accordance with company's regulations and law requirements. - Controlling all relating documents and confidential files. - Identifying and resolving guests problems efficiently and resolve to guest satisfaction

Front Office Receptionist tại Pullman Danang Beach Resort

5/2014 → 12/2016 (2 năm 7 tháng)

101 Võ Nguyên Giáp, Ngũ Hành Sơn, Đà Nẵng

Greeting clients and visitors with a positive and helpful attitude - Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans; - Answering phones in a professional manner and routing calls as necessary; - Assisting colleagues with administrative tasks. Handling and transfer all incoming calls according to the standards - and procedures of resort; - Handling inquiries by providing appropriate information; - Providing efficient, friendly and attentive service to meet or exceed guests expectations; - Taking and forwarding messages accurately and in timely manner.

Engineering Secretary tại Pullman Danang Beach Resort

12/2013 → 5/2014 (5 tháng)

101 Võ Nguyên Giáp, Khue My, Ngũ Hành Sơn, Đà Nẵng

Corresponding with customers via phone and email; - Managing documents; - Making monthly report; - Assisting the manager in the administrative duties if needed.

Trần Thị Ngọc Hà - Former General Manager

The Wings Hotel Danang

ngocha1587@gmail.com - 0988230757

Mr. Karim Christopher Meziane - Hotel Manager

Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels

karim.meziane@accor.com

Ms. Phan Thi Thanh Hoai - Front Desk Manager

Pullman Danang Beach Resort

h8838-fo1@accor.com - 0935945243

Ms. Huynh Thi Phuong Uyen - Event Manager

Pullman Danang Beach Resort

h8838-sm2@accor.com - 0935720252