Assistant Manager tại Kiwooza Edutainment Vietnam

2/2020 → Hiện tại

Hồ Chí Minh, Việt Nam

• Responsible for operating and managing all the operational activities Participating in business campaigns including promotional activities to increase sales. • Directly resolving customer complaints. • Organizing the training, work assignments, personnel assignment. • Developing training of adjacent staff for the branch’s management framework. • Implementing and supervising the implementation of personnel policies and internal rules of the company. • Developing quality standards for company branch.

Customer Service Manager tại Winsuites Saigon Hotel

11/2018 → 2/2020 (1 năm 3 tháng)

Ho Chi Minh City, Vietnam

• The ability to communicate at all levels of the customer; from an executive audience as well as the ability to talk in detail on a tactical level. • Excellent customer service attitude and the ability to interact with customers professionally. • Dependability, reliability, and punctuality are critical as well as maintaining a positive and professional attitude at all times. • Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture. • Excellent organizational, planning, and decision-making skills with strong attention to detail and follow-through while maintaining focus on the big picture. • Manage employee performance and provide ongoing feedback to train, cross- train and develop employees. • Works with managers and supervisors to provide a work environment and culture that promotes customer service, staff development, and achievement. Manage the operational activities of the contact center including quality service, workflow, workforce optimization, and cost management. • Created, implemented, and managed systems that ensured restaurant perfection and achieved high operating standards. • Effectively supervised dining floor staff to ensure professional service and guest satisfaction during hours of operation. • Built rapport with restaurant guests and ensured an organic, delightful, and memorable experience.

Food and Beverage Training Program tại Frenchman's Creek Beach & Country Club

11/2017 → 10/2018 (10 tháng)

Riviera Beach, FL, USA

• Participating with Restaurant Manager to set up an event for at least 50 to 500 members: Christmas, New Year, Thanksgiving, Private Party,..etc. • Communicating with clients to ensure all the expectations are met. Assisting other staff to serve guests while ensuring all the standards are maintained. • Transfer to other departments to assist the staff. • Assigning tasks to other staff to ensure a high level of service during events. Communicate with the customers before and after the event. • Supervising conference room daily check.

Employee of the Month

12/2018

After trying my best to full fill the customer needed and hard-working, this certificate is proof for all of my work at that time

Certificate of Recognition

11/2017

This certificate I got after 2 months worked in Frenchman's Creek Beach and Country club.

Mr. Jay Abiang - Director of Food and Beverage

Melia International Hotel

jay.abiang@melia.com