Assistant Restaurant Manager tại The vintage emporium- City Garden

10/2020 → 10/2022 (2 năm )

Hồ Chí Minh

Joining pre-opening team -Recruitment, set up SOS, restaurant standard - Ensure all team members deliver a high level of guest service at all times. -Handle all customer issues and queries in a polite and effi cient manner, ensuring problems areresolved properly and within reasonable time frames. -Ensure that all team members are fully up to date with product knowledge. -Forecasting and P&L for any specail event, holiday season. -Monitors operations and scheduels and manages team efectively and efi ciently in both peakand low business periods

Assistant restaurant manager tại Premier village resort

10/2019 → 9/2020 (11 tháng)

phu quoc

• Calculate future needs in silverware and equipment and place orders, as needed • Manage and store vendors’ contracts and invoices • Coordinate communication between front of the house and back of the house staff • Prepare shift schedules • Supervise food runner and wait staff and provide assistance, as needed • Keep detailed records of daily, weekly and monthly costs and revenues • Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms) • Monitor compliance with safety and hygiene regulations • Gather guests’ feedback and recommend improvements to our menus

Restaurant supervisor tại Radisson Blu Sydney

10/2017 → 5/2018 (7 tháng)

27 O'Connell St, Sydney NSW 2000, Úc

• Set up breakfast buffet, running breakfast shift • IRD delivery amenity and order to guest room • Help set up function room and run function

Banquet team leader/Banquet supervisor tại Intercontinental Double Bay

9/2018 → 7/2019 (9 tháng)

33 Cross Street, Double Bay New South Wales, Úc

• Set up function room • Running function, handle guest complaint • Team work/ Multitasking • Stocktake and ordering • Promote to team leader and supervisor role

Manager of the quarter

12/2019

Nominated manager of the quarter after 3 months working at the resort

Employee of the month

12/2017

Nominated and win employee of the year during my time working as Radisson Blu when leading the team reach 9.0 NPS score target during busy season