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Fun,Energetic and caring which is suited for hospitality industry
A new job with new challenges and knowledge,environment
Supervises overall activities in the department. Ensures good communication and cooperation between front office and other department. Represents the Rooms function on the hotel's Executive Committee in the absence of the Director of Rooms and Front Office Manager. Assists in greeting and checking-in VIP and long stay guests. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Ensures that all Front Office employees deliver the brand promise and provide courteous, professional and exceptional guest service at all times.
As a Guest service my work focus on how to take care of our beloved inhouse guest as well as handling check-in,check-out guest smoothly while maintaining other tasks such as internal paperwork, VAT invoice,in-out phone call.