Kingston International School

Đại học Tây Đô

Operation Manager tại ACNOS HOTEL

- Develop, implement, and review processes and procedures - Identify quality and quantity control issues and offer ways to improve - Formulate strategic objectives for different departments - Help ensure the company remains legally compliant - Recruit, train, and supervise staff - Examine data and help forecast any long-term planning

Store Supervisor tại EL GLOBAL TRADE PTE. LTD - SINGAPORE

- Monitoring inventory levels and ordering new items. - Motivating the front of house team to meet sales objectives by training andmentoring staff. - Preparing detailed reports on buying trends, customer requirements, and profi ts. - Receiving and solving complaints from customers. - Delivering excellent service to ensure high levels of customer satisfaction. - Developing and arranging promotional material and in-store displays. - Undertaking store administration duties such as managing store budgets andupdating fi nancial records.

Front Office Manager tại Tom Hill Resort & Spa Phú Quốc

- Monitors daily arrivals by ensuring all guests requests are carried out. - Ensures all issues relating to guests satisfaction are raised, monitored, andfollowed up on a timely basis. - Maintains and continuously improves a motivational working environment withinthe department. - Receiving and solving complaints from customers. - Coordinating with other department to increase level of service in the property. - Serve as the main point of contact for VIP Guests and ensure hotel departmentsare fully briefed on their requirements. - Promote Inter-Resort sales and in-house facilities and monitors Front Offi ceMarketing techniques in line with FIT marketing program. - Conducts daily shift briefi ngs and regular meetings to communicate all relevantinformation to the colleagues in the timely manner and to allocate tasks wherenecessary.

Front Office Supervisor tại SUNSET BEACH RESORT AND SPA PHU QUOC

- Maintain inter-departmental relationships to ensure seamlesscustomer service. - Assume overall responsibility for maintaining standards toensure furnishingsfacilities and equipment are clean, in goodrepair and well maintained. - Schedule and regularly conducts routine inspections of areasunder control. - Maintain knowledge of credit policies and procedures and liaiseclosely withFinance Department to ensure that credit proceduresare properly carried out. - Submits relevant maintenance, housekeeping cleaning, block rooms and roomchange requests. - Know system recovery procedures.

Assistant Front Office Manager tại SEA SENSE RESORT AND SPA

- Assisted in the daily maintenance of room inventory status toachieve maximumrevenue. - Coordinated activities with other property departments in orderto increase levelof communiacation and guest satisfaction. - Created possitive experiences by engaging and welcomingguests as they enterand pass through the lobby. - Planned and moderated monthly department meeting andreceived positivefeedback from peers.

Front Office Supervisor tại SEA SENSE RESORT AND SPA

Guest Service Agent tại Công ty TNHH Khách sạn Hoa Diên Vĩ (Iris Hotel)