Do Manh Tuan
MANAGER/ HOD
As an outgoing person with exceptional interpersonal skills and the hunger to learn and grow professionally. I am aware of many challenges of front office face and am able to handle the same. Through my expertise in front office activities and strong understanding of pertinent practices, I can offer quality services that drive success. - Highly skilled of front office with over 11 years of working experience in the hospitality industry; passionate, dedicated, high energy executive with strong experience in guest experience. - Won the 2nd Prize in The National Competition For Receptionists in 2013 organized by Vietnam National Administration of Tourism - Assist and responsible for the operation of the front office departments to include Guest services, Concierge - Bellman, Shuttle Service and reservations... - Produced excellent customer service scores and well trained staff by focusing on management from the lobby - Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals - Consistently achieved budgeted financial goals while maintaining consistent service standards .... You can contact me at email.
Thông tin cá nhân
Họ và tên
Do Manh Tuan
Giới tính
Nam
Ngày sinh
24/09/1987
Địa chỉ
DÃ TƯỢNG P10, Q8, TP.HCM
Cập nhật
23/08/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
30 - 40 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Huấn luyện nhân viên 100%
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Thuyết trình 100%
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English 100%
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tin hoc van phong 80%
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Teamwork 100%
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giao tiep 100%
Học vấn - Chuyên môn
HCM University of Technology
Master of Tourism and Hospitality Management - Thạc sĩ - 2017 - 2019
The Social Sciences and Humanities University HCM city
English Linguistics Degree - Đại học - 2012 - 2016
Kinh nghiệm làm việc
Asst. Front Office Manager tại Majestic Hotel Saigon
HCM City, Vietnam - 12/2009 - Hiện tại
• Assist the Front Office Manager to oversee the entire Front Office operation to ensure the highest standards. • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement. • Further in charge of the training program of the different sections. Responsible for the guest’s satisfaction in accordance with the Hotel’s philosophy. To achieve a high level of guest’s satisfaction by maintaining consistency and efficiency in service and politeness among the members of the staff. • Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme. • Maximize room occupancy at best rates, use up-selling skill and cross-selling techniques to promote hotel services and facilities. • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures. • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork. • Maintain good communication and working relationships with all hotel departments. • Monitor staffing levels to meet cover business demands. • Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes. • Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures. • Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team. • Control and apply strictly all safety and hygiene policy, regulation and procedures of the hotel .
