Xuan Hieu Le

Desire to gain experience in a professional and dynamic working environment.

1.Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. 2.Preserve excellent levels of internal and external customer service. 3.Design exceptional menus, purchase goods and continuously make necessary improvements. 4.Identify customers needs and respond proactively to all of their concerns. 5.Lead F&B team by attracting, recruiting, training andappraising talented personnel. 6.Establish targets, KPI’s, schedules, policies and procedures. 7.Provide a two way communication and nurture an ownershipenvironment with emphasis in motivation and teamwork. 8.Comply with all health and safety regulations. 9.Report on management regarding sales results andproductivity.

1.Manage all F&B and day-to-day o*erations within budgeted guidelines and to the highest standards. 2.Preserje excellent lejels of internal and external customer serjice. 3.Design exce*tional menus, *urchase goods and continuously make necessary im*rojements. 4.Identify customers needs and res*ond *roactijely to all of their concerns. 5.Lead F&B team by attracting, recruiting, training and a**raising talented *ersonnel. 6.Establish targets, KPIJs, schedules, *olicies and *rocedures. 7.Projide a two way communication and nurture an ownershi* enjironment with em*hasis in motijation and teamwork. 8.Com*ly with all health and safety regulations. 9.Re*ort on management regarding sales results and *roductijity.

• Setup Pre - opening • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards • Preserve excellent levels of internal and external customer service • Design exceptional menus, purchase goods and continuously make necessary improvements • Identify customers needs and respond proactively to all of their concerns • Lead F&B team by attracting, recruiting, training and appraising talented personnel • Establish targets, KPI’s, schedules, policies and procedures • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork • Comply with all health and safety regulations • Report on management regarding sales results and productivity

. Setup Pre-opening . Create and implement a business plan Periodically coordinate with relevant departments to set targets, orientations and business plans in accordance with the general situation. Implement effective plans, bring the highest revenue and profit for the hotel. . Manage and coordinate activities in the hotel Maintain and ensure the operation of the departments in the hotel always operate well at all times. Regularly check the quality of guest rooms, VIP rooms, lobby cleaning, aisles… Control the quality of products and services to serve customers. Monitor and adjust the attitude - service quality of employees. Control the maintenance - maintenance, upgrading of hotel equipment and assets. . Develop standard operating procedures for hotels Coordinate with relevant departments to develop job descriptions and standard procedures for professional guidance for each job positions. Deploy and apply to employees working in accordance with approved standard procedures and monitor the implementation process to make necessary adjustments. Change and improve processes to suit the new orientation of the hotel. . Human Resource Management Directly manage the entire human resources system of the hotel or indirectly through the Head of Department. Plan the staffing needs of the hotel and submit it to superiors for approval. Build a team of human resources that best meet the job requirements of the hotel. Participating in the recruitment interview process, negotiating remuneration with the positions in charge of management in the hotel. Control the implementation of HR policies. Evaluate personnel, recommend rewards, promotions or discipline employees. . Training and fostering personnel Coordinate with relevant departments to plan training and retraining for hotel personnel. Participating in training, training - fostering to improve the qualifications of the staff of all departments. Build a team of qualified staff to prepare to take on the work of the hotel management framework. . Other jobs To be the representative of the hotel to speak to the press and media. Build good relationships with customers, suppliers, local authorities… Responsible for approving and evaluating the plans and work of the departments under the management authority. Participate in marketing and communication plans to promote the hotel's image. Proactively propose to superiors solutions to improve operational efficiency and revenue for the hotel. Participating in training programs to improve qualifications for Hotel Managers. Organize and chair meetings in the hotel. Fully participate in meetings with the hotel's Board of Directors and make work reports as prescribed. Perform other tasks as assigned by superiors.

1. Planning by month/quarter/year. Control and report the situation related to business results of the Division. 2. Build and develop customer service to high standards. 3. Build menus according to each request and continuously update. 4. Train, manage and evaluate the staff in the department, build a professional Culinary team. 5. Check and supervise the preparation, arrangement, serving, and the quality of food and drinks meet the standards. food hygiene and safety standards, labor tools to ensure occupational safety, fire prevention and safety in the department. Regularly check and control all goods and tools in the department's warehouse 6. Handle and solve arising problems and promptly report to GM any problems beyond the ability to handle. 7. Responsible for managing, assigning work, supervising the completion of tasks of each employee in the department: - Ensuring that the areas of recruitment, salary, regimes, policies, and training are effectively implemented. - Ensure the stable and smooth operation of information technology infrastructure; - Organize first aid in case of occupational accidents, build and maintain a medical medicine cabinet at the Branch - Manage the administrative work of the branch office (Facilities, equipment, etc.) , stationery, uniforms, occupational safety and health) - Organize and supervise cleaning staff performing cleaning, sanitizing, beautifying the office landscape, corridors and premises;... 8. Construction develop an annual human resource plan according to the company's business plan, including a system of titles, salaries, and personnel payrolls to ensure compactness and efficiency 9. Collaborate with other departments to develop training plans annual staffing 10. Building a system of internal rules, regulations and working processes of the Branch; Develop and direct the implementation of regimes for dismissal, dismissal, reward, discipline, and material compensation regimes in accordance with the State's regulations and the Company's regulations 11. On behalf of the Board of Directors to settle complaints and labor disputes; Advising and organizing the handling of cases of violations, disturbances and property loss of the Branch. Directly coordinate with local government agencies to deal with serious cases. 12. To take care of the lives of branch employees: coordinate with the Culinary Department to supervise the activities of the canteen, serve meals in shifts; directing activities of medical examination and treatment, health care monitoring; participate in organizing activities to take care of the spiritual, cultural and artistic life, emulation and commendation….

Setup Pre-opening work management and administration

work management and administration

work management and administration of Club Metropole

work management and administration of F&B Department

work management and administration of the Restaurant

gm@seastarscruisehalong.com - +84-913886161

gm@alacartehalongbay.com - 0937717376

gm@thewatsonhotel.com - 0914566761