Assistant Reservation Manager tại Pullman Phu Quoc Beach Resort

6/2022 → Hiện tại

Phu Quoc

- Supervise team members to ensure procedure follows hotel's standard and professional performance - Manage room availability to optimize hotel occupancy and revenue also. - Be responsible to technical system to ensure smoothly and efficiently of department operation. - Prepare report to Revenue Manager, support reports for Sales Department also. - Control inventory and advise revenue team to change accurate price point properly. - Organize training course to transmit knowledge and experience to staff to improve their performance. - Set up rules and procedure of department according to hotel's standard. - Follow cancellation, amendment, no show reservations procedure. - Monitor commission of third party , ensure the partners would receive their commission correctly. - Follow up group reservation. - Coordinate and support to related department, create a friendly and efficient working environment and culture.

Reservation Supervisor tại Pullman Phu Quoc Beach Resort

12/2020 → 6/2022 (1 năm 6 tháng)

Dương Tơ, Phú Quốc, Kiên Giang

- Be responsible to prepare report to Manager or DOSM - Check and monitor special issue - Follow up no show booking, cancellation booking - Handle group booking - Ensure all payment has been done before check in - Follow up commission/incentive or partner and make sure it is calculated correctly - Ensure all booking input to PMS must be correct and thorough. - Supervise team member to ensure procedure follows hotel standard and professional performance. - Control inventory and advise revenue team to change accurate price point properly.

Reservation Agent tại Hôtel Perle d'Orient Cat Ba - Mgallery *****

9/2020 → 10/2020 ()

Cat Ba, Hai Phong

• Receive and confirm the reservation by phone or email from website, travel agency, direct guest,... • Coordinate with relevant department to assist guest's request. • Recommend and sell the room and hotel service. • Take care of Accor Membership and Loyalty Program. • Handle incoming calls • Follow up the payment and deposit of TA booking. • Process and follow up Group booking. • Check arrival for next day • Save and manage the booking. • Make revenue report.

Reservation Agent tại Best Western Premier Sonasea Phu Quoc *****

10/2019 → 9/2020 (11 tháng)

Phu Quoc, Kien Giang

• Receive and confirm the reservation by phone or email from website, travel agency, direct guest,... • Check availability and the price for each season. • Introduce and upselling hotel service • Answer and assist guest's request. • Follow up the payment and deposit • Check arrival for next day • Saving and manage the booking. • Make revenue report.

Front Office Team Leader tại Mercury Phu Quoc Resort and Villa ****

1/2017 → 10/2019 (2 năm 8 tháng)

Phú Quốc, Kiên Giang

Key responsibilities: • Organizing and supervising operation of the department, ensure fluently operation. • Trainning and supporting major for employees who work in department, especially the new one. • Following and processing manager requests. • Handling guests’ complaints or guests’ needs.

Receptionist tại Bauhinia Resort and Spa ***

3/2016 → 1/2017 (10 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

• Greet customers in the friendliest spirit • Collect guest feedback during guest departure along with his likes and dislikes • Be in charge for check-in and check-out procedure • Answer incoming calls, send/reply e-mail from clients and Travel agencies • Handle guests’ complaints • Answer all questions, provide more information and recommend outside service for customers.

Best Employee of Year 2017

12/2017

The prize is held on the end of every year to encourage employees who contributes positively to development of the company.

Nguyễn Thị Phương Thảo - Revenue Manager

Pullman Phu Quoc Beach Resort

Ha248-rm@accor.com