Duty Manager tại Novotel Suites Hanoi

11/2022 → 8/2023 (9 tháng)

Hanoi

·Responsible for hotel operation in the absence of HODs ·Receive guests inquires, handle complaints, and attend to the needs of the guests ·Coordinate with other departments to investigate the shortcomings, decide for solutions and service recovery ·Support Front Desk colleagues in peak time of movement ·Provide daily/ monthly reports to Room Division Manager and HODs Train and develop Front Office personnel

Duty Manager tại Wyndham Garden Hanoi

3/2021 → 11/2022 (1 năm 8 tháng)

Hanoi

·Duty manager at Quarantine hotel during Covid pandemic ·Assisted Front Office Manger to make report ·Responsible for the operation of quarantine service area ·Responsible for the Chief Concierge tasks

Front Desk Supervisor tại Hilton Hanoi Opera

6/2018 → 4/2020 (1 năm 10 tháng)

Hanoi

·Supervise the team to run the Front Desk at night shift ·Support Front Desk colleagues in peak time of movement ·Provide daily/ monthly reports to Room Division Manager andHODs

Front Desk Agent tại Hilton Hanoi Opera

6/2017 → 6/2018 (1 năm )

Hanoi, Việt Nam

Guest Service Agent at Hilton Hanoi Opera

Nhân Viên tại Vietnam Airlines

11/2013 → 5/2017 (3 năm 5 tháng)

Hanoi, Việt Nam

Check-in staff working at Noibai International Airport for Vietnam Airlines's international flight.

Phạm Quốc Huy - Front Office Manager

Novotel Suites Hanoi

H9813-fo@accor.com - 0981219388

Ms Lê Minh Thu - Guest Relation Manager

Hilton Hanoi Opera

le.minhthu@hilton.com - 0944638833