IT Manager tại Radisson Resort Mui Ne

5/2024 → Hiện tại

Mũi Né, Phan Thiết

IT Manager tại Sol By Melia Phu Quoc

5/2023 → 5/2024 (1 năm )

Phu Quoc

❖ To provide technical assistance to internal or external Audit associate. ❖ To ensure accuracy and computer audit trail of daily and monthly financial report. ❖ Ensure the effective preventive maintenance of all system resources. ❖ Coordinate the timely repair of all faulty system resources. ❖ Develop a back-up system support mechanism that can be activated in event of personnel change. ❖ Establish and maintain procedures to ensure the backup and restoration of all systems. ❖ Coordinate data recovery and emergency procedures in the event of system failure. ❖ Enforce security procedures for the timely revision of user access right and passwords for both the Opera PMS and PC Network system. ❖ Keep the Hotel Management System software up to the current release as instructed by our corporate office. ❖ Advise hotel management on existing and future systems begin developed / implemented. ❖ Coordinate the investigation and timely handling of software fault report or enhancement requests. ❖ Assist departmental trainers in preparing training material on the effective use of systems in Sol By Melia ❖ Supervise Information Systems associate. ❖ Document all system activities which may include: Departmental Objective; Backup Logs; System Interruption Logs; Maintenance Logs; Data Change Logs. ❖ Provide management reporting in the form of: Status Report, PMS Report; Accounting System Report and Computer Budget. ❖ Develop capital budget for all computer hardware and software purchases. ❖ PC and wide area networking support. ❖ Setup and maintenance of all corporate systems as used by the hotel ❖ Assist in coordination of support for other technology systems. ❖ To provide manuals on the use of any Information Systems and incorporate those manuals into the relevant operating procedures of the hotel ❖ To arrange the distribution of Night Audit and other regularly system-produced reports. ❖ To prepare and maintain documentation on all hotel software applications. ❖ To maintain an inventory listing of all computer hardware in the hotels including PMS hardware, PC’s and printers. ❖ To assist all departments to train their associates in the effective use of any Information Systems. ❖ To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development. ❖ Ensures cleanliness of all data equipment and computer rooms. ❖ Prepare Policy & Procedures for the IT Department and for the user department. ❖ Managing Disaster Recovery Process and ensuring regular daily backup is taken. ❖ Anti-virus setup and day to day support. ❖ Plan, assign and take the report from the IT team. ❖ Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. ❖ Monitors and maintains proper inventory of hardware and software license. ❖ Is aware of IT Security Policies and ensures implementation through regular staff training. ❖ Keep updated with latest hotel technology and security risks on a regular basis. ❖ Able to perform other IT or Systems related task assigned by the management.

IT MANAGER tại Oceanami Villas & Beach Club

1/2022 → 5/2023 (1 năm 3 tháng)

Phước Hải-Bà Rịa Vũng Tàu

- Committed to delivering high levels of customer service. - Responds courteously and efficiently to queries and problems from guests and system users. - Ensures cleanliness of all data equipment and computer rooms. - Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. - Ability to troubleshoot hardware and software problems. - Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, CCTV, email accounts, and also support for the underlying server/desktop infrastructure. - Capable of doing Root Cause Analysis on a problem. - Responsible the Network fundamentals, general network setup and device configuration. - Responsible of server hardware, Disk storage technology, I/O devices. - Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, Active Directory, firewall and VPN applications. - Responsible on Active Directory, domain controller, Management and Implementations. - Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software. - Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives. - Prepare Policy & Procedures for the IT Department and for the user department. - Managing Disaster Recovery Process and ensuring regular daily backup is taken. - Anti-virus setup and day to day support. - Plan, assign and take the report from the IT team. - Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. - Ensure that policies and procedure relating to PCI compliance are updated. - Maintains a system error / progress logbook and deals with reported problems. - Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. - Monitors and maintains proper inventory of hardware and software license. - Is aware of IT Security Policies and ensures implementation through regular staff training. - Keep updated with latest hotel technology and security risks on a regular basis. v Able to perform other IT or Systems related task assigned by the management.

IT Manager (Pre-Opening) tại FLC City Hotel Beach Quy Nhơn

10/2021 → 1/2022 (3 tháng)

Quy Nhơn

- Committed to delivering high levels of customer service. - Responds courteously and efficiently to queries and problems from guests and system users. - Ensures cleanliness of all data equipment and computer rooms. - Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. - Ability to troubleshoot hardware and software problems. - Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, CCTV, email accounts, and also support for the underlying server/desktop infrastructure. - Capable of doing Root Cause Analysis on a problem. - Make and Manage OS&E - Responsible the Network fundamentals, general network setup and device configuration. - Responsible of server hardware, Disk storage technology, I/O devices. - Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, Active Directory, firewall and VPN applications. - Responsible on Active Directory, domain controller, Management and Implementations. - Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software. - Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives. - Prepare Policy & Procedures for the IT Department and for the user department. - Managing Disaster Recovery Process and ensuring regular daily backup is taken. - Anti-virus setup and day to day support. - Plan, assign and take the report from the IT team. - Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. - Ensure that policies and procedure relating to PCI compliance are updated. - Maintains a system error / progress log book and deals with reported problems. - Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. - Monitors and maintains proper inventory of hardware and software license. - Is aware of IT Security Policies and ensures implementation through regular staff training. - Keep updated with latest hotel technology and security risks on a regular basis. - Able to perform other IT or Systems related task assigned by the management.

IT Officer tại TROPICANA BEACH RESORT & SPA

6/2011 → 5/2016 (4 năm 10 tháng)

Ba Ria - Vung Tau, Vietnam

Main duties and responsibilities : -Check, maintain, solve all related problems of the IT system -Manage and administer Email accounts, websites and Fan page -Design banners, vouchers, marquettes, templates…. -Take care of the following systems: -Telephone system (Switchboard - Panasonic KX- TDA 200D) -CCTV System -Wifi Outdoor and Indoor -Property Management System (SMILE Software) -Help desk support to all IT requests and non-IT requests when possible.

IT Manager tại ANOASIS RESORT LONG HAI (Alma Oasis Long Hai - Management by Fusion Group)

5/2016 → 3/2021 (4 năm 9 tháng)

Ba Ria - Vung Tau, Viet Nam

ANOASIS RESORT LONG HAI, May, 2016 – March, 2021 (ALMA OASIS LONG HAI RESORT – Old Brand) (Assistant IT Manager May, 2016 – September, 2018) IT Manager September, 2018 – March, 2021 - Main duties and responsibilities : +Check, maintain, solve all related problems of the IT system +Arrange for all IT equipment & infrastructure at the Resort +Manage and administer Email accounts and websites +In charge of internal marketing: Design banners, Vouchers, Marquette, templates, Menu design,…. +Take care of the following systems: +Telephone system (Switchboard - Panasonic KX- TDA 200D) +Computer network & system +Backup database every day to the Cloud (Dropbox) +CCTV Network System (Total 23 cameras in the Resort) +Wifi Outdoor and Indoor, Controller +Property Management System (SMILE Software) +IPTV system +Door Lock system (Vingcard) +Domain controller +File server -Prepare and control Capital & Operating budgets and Tactical IT business plans -Improvement of the Wifi speed which was a problem in the past, CCTV network -Improvement to cover all the essential areas of the resort, installation of a Online -Backup server, creation of online questionnaires -Manager on Duty shift -Help desk support to all IT requests and non-IT requests when possible. -Recognition at the workplace: +Employee of the month - September 2016 +Employee of the month - March 2017

Employee of the month

9/2016

Recognition at the workplace: - Employee of the month - September 2016 - Employee of the month - March 2017

Michael Melzer - General Manager

FLC City Hotel Beach Quy Nhơn

gm.flcchqn@gmail.com

Mr. Jean Matthieu Beroujon - General Manager

Alma Oasis Long Hai Resort

jmberoujon@gmail.com