NGUYEN LE ANH TUAN
Guest Service Agent / Sales Executive
To work in the Tourism industry then improve and develop my knowledge and professional skills can bring a lot of value to Customers. From that, I will contribute to develop and raise the company image
Thông tin cá nhân
Họ và tên
NGUYEN LE ANH TUAN
Giới tính
Nam
Ngày sinh
20/09/1995
Địa chỉ
128/55 Bui Quang La, P12, Go Vap, Tp.Ho Chi Minh, Vietnam
Cập nhật
15/02/2022
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Tôi đang tìm kiếm cơ hội tại các doanh nghiệp phù hợp để phát triển nghề nghiệp ở hiện tại và tương lai
Kỹ năng
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upselling 80%
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Tin học văn phòng 80%
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Lắng nghe và xử lý tình huống 100%
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Giải quyết phàn nàn 100%
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Chăm Sóc khách hàng 100%
Học vấn - Chuyên môn
THE COLLEGES OF CULTURE, ART AND TOURISM SAI GON
HOTEL AND RESTAURANT MANAGER - Cao đẳng - 2013 - 2016
Kinh nghiệm làm việc
SALES STAFF tại UNIQLO VIET NAM
Ho Chi Minh, Viet Nam - 1/2021 - 9/2021
- Guide and advise customers about the company's products - Clean and maintain hygiene standards at the store - Arrange and replenish goods to ensure that goods are displayed neatly and cleanly, enhancing the purchasing experience of shoppers at UNIQLO Vietnam stores. - Assist customers with fitting services and repair clothes to suit customer needs.Assist customers in the checkout process. - Receive customer feedback and report to Store Manager and relevant departments to quickly solve customer problems. - Other duties as assigned by the Store Manager.
SALE EXECUTIVE (E-COMMRECE ) tại SPORTSLAND CORPORATION
Ho Chi Minh, Viet Nam - 6/2020 - 1/2021
Developing online sales on e-commerce channels such as Lazada, Shopee, Tiki, Sendo, Yes24... Job description of sales staff: - Search and reach potential customers on social networks including Facebook, Zalo, Instagram and e-commerce channels such as Shopee, Lazada, Sendo, ... - Consulting, answering questions of potential customers. -Prepare orders, coordinate with shipping services to send goods to customers. - Support online advertising creation, website management. - Contact, cooperate with other departments, maintain customer data records. - Expand your list of leads via phone, email marketing, and auto-texting. - Take care, maintain the system with old customers. - Take responsibility for your target sales. - Provides a great shopping experience for customers online. - Report your online business results to department heads. - Other jobs as assigned by management.
GUEST SERVICE AGENT tại BAY HOTEL
Hồ Chí Minh - 4/2018 - 9/2019
Main responsibilities: - Check-in & out for guests - Offer Hotel's services to guest upon checking-in - Escort guest to room after done check-in procedure - Support guest with his/her luggage - Do all cashier activities - Wake-up calls service - Provide information on guest's request - Explain to guest the service provided - Prepare guest's arrivals and departures files
RECEPTIONIST tại HOTEL NIKKO SAIGON
Ho Chi Minh City, Hồ Chí Minh, Việt Nam - 10/2019 - 6/2020
- To be in charge of coordinating with Housekeeping Department to ensure the room is ready before arrival. - To work closely with F&B Department to ensure services provided are to the satisfaction of the guests. -To keep alert for guests entering and leaving the Hotel. To be willing to offer assistance at all times. - To make check-in, check-out process and to ensure proper coverage and prompt guest service. - To be responsible for ensuring that every reservation contains the correct and applicable information. This will alleviate guest concerns during the check in and check out procedure. - To be responsible to ensure that all information relating to a reservation is keyed correctly into the OPERA and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information which will in turn ensure the overall hotel operation. - To perform any other duties which may be assigned by the Management from time to time.
ROOM ATTENDENT tại Sofitel Saigon Plaza
Ho Chi Minh City, Vietnam - 8/2016 - 3/2018
- Ensure complete cleanliness of guest rooms per day - Vacuums corridor carpet, clean the decoration vase, collum, and ash-tray - Clean corridor windows - Cleans and arrange pantries - Cleans the trolley and set up linen, amenity