Assistant Food & Beverage Manager tại Radisson Resort Phan Thiết

3/2023 → 3/2024 (1 năm )

Phan Thiết

In charge of the F&B Department including ADD, IRD, Pool bar, and Banqueting operation. Organize successful 3 outdoor weddings, various Gala dinners, Events, and Festive season activities. Improve Banqueting revenue from 0 budgeted by the owner to an average of 300m/month by working closely with the sales team to organize Meetings and dining events. Improve the Global review index to 96%, ranking second on 31 properties of RHG in SEAP Together with FO & other departments enhanced guest review ranking on Trip Advisor from 28th to 08th on the total of 387 hotels, and resorts in Phan Thiet Reset up the pool bar from an unattractive outlet to a contemporary outlet that offers a dynamic daylight menu & evening upscale dining. Control & maintain beverage costs always under the budget of 24%. Improve the service team to a higher standard, and be more productive in work (clear information, leading by example, recognizing immediately, showing them knowledge). Follow & achieve the forecast that has been assigned by GM. Understanding & presenting department P&L.

Restaurant Manager tại Radisson Blu Resort Phu Quoc

3/2022 → 3/2023 (1 năm )

Phu Quoc

In charge of the operation of ADD, Lobby Lounge, Pool bar, and Banqueting in the property of 514 room keys. Maintain the Guest’s satisfaction in Breakfast service up to 1300 Guests. Organize successful Christmas & New Year's Eve events with a Set menu & buffet service. Organize successful Banqueting events up to 250 guests. Together with FBD & the team meets the budget yearly & gets over compared to the previous year by 32%. Using Revenue & Guest daily log book to follow up average check, capture ratio, and anticipate monthly revenue.

Assistant Outlets Manager tại Melia Ho Tram Beach Resort

7/2020 → 7/2021 (1 năm )

Vung Tau

+ 213 luxury rooms & villas, 5 Restaurants & IRD. + Overall responsibility of an All day dining restaurant & cafeteria. + Train, supervise, and disciplines all the team members. Assist & correct all teams with the task assigned. + Lead, motivate, and works on the growth of all team members. + Make sure Guest meet their expectations through their breakfast, lunch, dinner experience. + Performs up-selling for all time offered by promotion plan as well as offering alternatives. + Assist in the preparation of the outlet's budget (P&L). + Revenue management by Menu Engineering. + Conduct a monthly inventory. + On top of service for any events by BEO.

Outlet Supervisor tại Pullman Phu Quoc Beach Resort

10/2019 → 5/2020 (7 tháng)

Phu Quoc

+ A part of the pre-opening team with 331 rooms, 6 F&B outlets, Spa, Recreation,... + Training for the staff on brand standards, a sequence of service. + Create the ideas for set up, organize the outlet. Ex: Decorations, reasonable ways on service, outlet operations. + Raise the ideas for outlet marketing, promotions, pool bar events,... + Compose checklist for the servers, cashiers, bartenders, captains, supervisor. + Check & receive OS&E items for operation. + Planing for English training, up-selling & problem-solving training.

Butler Internship tại InterContinental Pattaya Resort

4/2017 → 9/2017 (5 tháng)

Pattaya, Bang Lamung District, Chon Buri, Thailand

• Get adapt with Opera system to check & see guest report. • Support Butler for Check in, check out guest at Club lounge & escort guest to the lobby. • Support Club page to serving breakfast, afternoon tea, evening cocktail to the gest. • Deliver private service to guest rooms as a bulter. • Support to bartending coffee, cocktail, mocktail. • Communicate & recommend to guest for destination, tour, local foods “in the know” • Check all the hygiene form to make sure all are in the lounge are meet standard.

F&B Captain tại InterContinental Phu Quoc Long Beach Resor

12/2017 → 4/2019 (1 năm 4 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

• Applies all employees personal hygiene, safe, clean and pleasant working environment. • Makes sure the menus and table set ups are up to the standards. • Organizes the stock and equipment order for the bar, restaurant operations and dry stores. • Communicates, coordinates with the outlet chef and other division. • Builds relationships through guest interaction. • Sharing food & beverage knowledge to the staff. • Takes over the Assistant Outlet Manager’s duties and responsibilities in his absence. • Assists in handling guest complaints to recover guest satisfaction. • Assists cashier to opening & closing the bills in during shift.

Rioja Wine Diploma

1/2022

Kiến thức về khí hậu, đất, giống nho, quy trình làm rượu, phân hạng rượu vang vùng Rioja, Spain. Các đặc tính về mùi hương, hương vị, kết cầu các dòng rượu của vùng.

IHG Beverage Academy

12/2021

Nắm vững kiến thức về 5 loại rượu mạnh Whisky, Rhum, Vodka, Tequila, Gin. Các món Cocktail truyền thống dựa trên nền các loại rượu mạnh trên cùng việc sáng tạo với các loại thảo mộc địa phương.

Food Allergy & Intolerance Training

12/2021

Nhận thức 14 loại thực phẩm gây dị ứng có trong thực phẩm. Hiểu bản chất của dị ứng và thực phẩm không dung nạp. Hiểu các dấu hiệu và cách giải quyết khi xuất hiện các tình huống về dị ứng và không dung nạp thực phẩm.

Leadership Mindsets

12/2021

Tư duy dẫn dắt đội nhóm bằng sự quan tâm, xác định mục tiêu cụ thể và hướng tới lợi ích tập thể. Nhận thức về doanh thu, chi phí, lợi nhuận. Sáng tạo, tích cực trong việc mang đến trải nghiệm cho khách hàng.