Nguyễn Hà Thanh Tùng
Hotel Operations - Hospitality - Sale & Marketing
Hi, my name is Tung Nguyen, I'm 34 years old and living in HCM City. I have 3 years been studied and worked in Singapore. For more than 7 years I was working in the Hospitality industry. I believe I have good experience in Customer Services and Hotel Operations. I'm confident that my abilities would be of great benefit to your company.
Thông tin cá nhân
Họ và tên
Nguyễn Hà Thanh Tùng
Giới tính
Nam
Ngày sinh
29/03/1988
Địa chỉ
42 Nguyễn Hữu Hào, Quận 4, Hồ Chí Minh, Việt Nam
Cập nhật
22/05/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
- Professional Environment
- Team-work
- Competition & Challenge
Kỹ năng
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Kỹ năng bán hàng, phục vụ khách hàng 100%
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Training and Development 80%
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Quản lý 80%
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Tin học văn phòng 80%
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Sáng tạo 80%
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Quản lí thời gian 80%
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upselling 80%
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Giải quyết phàn nàn 80%
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Lắng nghe và xử lý tình huống 100%
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Tổ chức công việc 80%
Học vấn - Chuyên môn
International Dimension School
Hospitality - Cao đẳng - 2009 - 2010
Kinh nghiệm làm việc
Receptionist tại Le Duy Hotel
Ho Chi Minh City, Vietnam - 9/2011 - 8/2012
Welcome all guests, visitors, faculty and staff warmly and professionally. Operate telephone business system equipment or switchboard to relay incoming, outgoing, and interoffice calls
Handling reservations of customers, introduce to the customers about the hotel or visit and aligning with sales departments.
Collect and distribute mail and messages, manage the front office/lobby in a professional way . Do other tasks related Admin works
Captain tại Fin Jone Restaurant and Bar in Golf Club – Singapore
Singapore - 10/2010 - 3/2011
Explained to the staff what the banquet they will served, lead them to standby everything before the customers arrived, Devised staff served the food in lobby, Reported all difficult to manager.
Acknowledge and Resolved the complaint of customers when the Operation Manager absent, maintained the relationship with all the staff to improve the restaurant, listening to the customer about the comment of restaurant, train new staff, report breakage and inventory every month.
Waiter tại Peninsula Hotel Singapore
Singapore - 7/2019 - 10/2019
Welcome the guest and escort guests to their tables, inform customers of daily specials and any specials events of Restaurant
Take order, up-sale and serve food and beverages to customers, explain how various menu items are prepared, describing ingredients and cooking methods.
Sale & Marketing, Excutive Customer Relationship tại Crown Diamond Hotel in Phu My Hung
Hồ Chí Minh, Việt Nam - 6/2014 - 2/2018
• Implement the jobs following Sales Manager ‘s requests
• Make weekly and monthly report as Sales Manager’s requests.
• Contact and work with oversea partners and suppliers under Sales Manager’s instruction.
• Confirm the customer’s demand and sending company profiles, products for customer’s information.
• Input new inquiries, new customers and update current situation for company customer’s database; make and submit report of this everymonth.
• Following history of selling contract to inform sales staff about periodly maintenance schedules.
• Following and support to import machine from order until delivery machine to customer.
• Support marketing jobs as Sales Manager’s request.
• Corporate with sales staffs and marketing department to complete all the job assigned by Sales Manager.
Hotel Manager tại Fide Hotel in Phu My Hung
Hồ Chí Minh, Việt Nam - 3/2018 - Hiện tại
• Represent the hotel brand and the hotel with all clients.
• Directly supervise the hotel & be in charge of all aspects of operations, day-to-day management at the hotel.
• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives.
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
Be responsible for the overall financial and operation results measured through KPIs.
• Establish and maintain standards of operation for managed brands and assets that exists within the hotel.
• Be in charge of the employee selection, development and retention of all employees.
