Waiter tại Hotel Des Art Saigon – MGallery Collection ( Accor Group)

9/2015 → 3/2016 (5 tháng)

Hồ Chí Minh, Việt Nam

Captain tại Hotel Des Art Saigon – MGallery Collection

3/2016 → 2/2017 (11 tháng)

Hồ Chí Minh, Việt Nam

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel • Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests • Practice good customer relations and attend to customer complaints and queries satisfactorily • Ensure the Outlet is set-up for service and supervise for a smooth operation • Direct and supervise the service team to ensure that all duties are performed as per standards • Ensure that all employees have received adequate training to perform their duties • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques bye exceeding guest expectations and to increase revenue