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Front Office Manager
» Assist Front Office Manager in the smooth running of the front desk and lobby operation » Develop positive working relationships, support team to reach common goals » Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
» Lead and direct the team to ensure the smooth operation of Front Desk functions. » Participates in training of all Front Desk associates; acts as a resource to associates. » Checks guests in and out of the hotel; Performs daily Front Desk Agent duties
» Ensure that guests receive a positive first and last impression of the Hotel; Greets and registers guests (check guests in and out); Liaises with all other departments » Responsible for managing a cash float and performing cashier duties. » Handle guests requests and answers questions.