Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Hương Giang
609 Lượt xem hồ sơ
Nữ, 21/08/1985, 39 tuổi
Phòng 602 CT6A, Khu đô thị Đặng Xá, Gia Lâm, Hàn Nội
Cập nhật: 27/09/2021
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 2 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Giỏi)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Hà Nội
Ngôn ngữ Anh - Đại học
2007 → 2011
Kĩ năng
| Tin học văn phòng | |
| Giải quyết phàn nàn | |
| Lắng nghe và xử lý tình huống | |
| Sáng tạo | |
| Bán hàng | |
| Kỹ năng giao tiếp ứng xử, làm việc nhóm, tư duy xử lí tình huống | |
| - Có khả năng lãnh đạo, ra quyết định và giải quyết công việc tốt. |
Kinh nghiệm làm việc
Le Club Accorhotels Champion – Senior Tour Service Agent tại Sofitel Legend Metropole Hanoi
6/2013 → 6/2017 (4 năm )
Hanoi, Việt Nam
- Representative for loyalty member program of Accor group at hotel - Update the information, promotions, campaigns, and terms & conditions of the program from Accor - Training for hotel staffs about the Le Club Accorhotels - Assist Le Club Accorhotels members in program benefits, points burning - Handling complaint from members staying at hotel - Control the members’ satisfaction for the stay and received benefits - Take responsibility about yearly targets for new recruitments, operations and retro claims - Attend the LCAH meeting every month with all hotels in the North Vietnam
Senior Guest Relation Officer - Tour Service Agent tại Sofitel Legend Metropole Hanoi
9/2010 → 6/2013 (2 năm 9 tháng)
Hanoi
- Assist the Guest Relation Manager to manage Guest Relation Officer team - Introduce and organize tour within Vietnam - Plan the program, deal with travel agency and book the service - Handle the cancellations, complaints, all the incidents - Prepare the daily and monthly report for Front Office Manager - Follow the payment process between hotel and travel agency - Negotiate new contract - Propose new tour program and do the site inspection for the service
Corporate cum F&B Sales Manager tại Oriental Hospitality Group
10/2019 → Hiện tại
Hanoi
- Working to find new customers, leads, bookings - Preparing and doing telesale, salecall... - Following the strategic business to maximize revenue - Converting new group/catering business to achieve personal and each property’s revenue goals - Focuses efforts on corporate/ group/ catering accounts with significant potential sales revenue - Develops effective corporate/ group/ catering sales plans and actions - Designs, develops and sells creative catered events - Maximizes revenue by upselling packages and creative food and beverage - Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc - Closes the best opportunities for each property based on market conditions and individual property needs - Dealing and preparing contract; follow up the payment then handle booking to Operation team - Handles complex business with significant revenue potential as well as significant customer expectations - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc - Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Convention Sales Manager tại InterContinental Hanoi Landmark72
3/2019 → 10/2019 (7 tháng)
Hanoi, Việt Nam
- Working with Delphi system to manage the meeting, group and event bookings - Working as a pro-active sale to find new customers, leads, bookings - Preparing and doing telesale, salecall... - Working through email, Meeting Broker for the Mice group booking - Following the strategic business to maximize revenue - Dealing and preparing contract; follow up the payment then handle booking to Sales Executive - Conducting BEO Meeting with Operation team - Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc - Closes the best opportunities for each property based on market conditions and individual property needs - Handles complex business with significant revenue potential as well as significant customer expectations - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc - Managing the team’s monthly target and conversion percentage - Being responsible for managing and motivating the team
Convention Sales Executive tại InterContinental Hanoi Landmark72
6/2017 → 2/2019 (1 năm 8 tháng)
Hanoi, Vietnam
- Working with Delphi system to make a booking, managing data and accounts - Working through email, Meeting Broker for the Mice group bookings - Answering the client questions, follow up the logistic of the events - Corporating with Operation team to running an event/ group in the hotel - Answer the client questions; arrange the meeting room for their requests - Working through email, Meeting Broker for the Mice group booking
Guest Relation Officer tại Sofitel Legend Metropole Hanoi
2/2008 → 9/2010 (2 năm 7 tháng)
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
- Welcome arriving guest at the entrance and farewell at their departure. - Assist and do the registration for the guest - Escort guest and introduce them all outlet, facilities of the hotel - Assist and follow all guest requests during their stay: tourist information, restaurant reservation, event or activities in town - Well – organized all lobby facilities and amenities - Work as shift leader to arrange manpower to take care big group - Present at the airport to welcome VIP guest or important group - Prepare VIP welcome package and amenities - Prepare stationeries for Front Office team
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