Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Lê Thị Thùy Dương
653 Lượt xem hồ sơ
Nữ, 02/03/1993, 31 tuổi
Phường Bình Thuận, Quận 7
Cập nhật: 26/03/2023
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Giỏi)
100 - 499
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Ho Chi Minh City University of Law
Business Administration - Đại học
2011 → 2015
A member of Vietnamese Students' Association for 2 years and took part in a lot of campaigns of University
Kĩ năng
| Quản lý | |
| Pha chế | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Sáng tạo. | |
| Digital marketing | |
| Microsoft Word, Excel and other related software | |
| Teamwork | |
| Kỹ năng giao tiếp ứng xử | |
| kỹ năng lập kế hoạch, kiểm soát kế hoạch |
Kinh nghiệm làm việc
Restaurant Manager tại Quán Ụt Ụt - District 1 (RedWok J.S.C)
8/2020 → Hiện tại
Hồ Chí Minh
People Management • Managing a team of 40 – 50 people, in charge of end-to-end human resource planning and execution based on data analytics. • Increased the productivity of the team by coaching, providing training, setting goals, and restructuring; • Supporting staff development and advancement along well-defined career paths. Successfully training 1 Assistant Manager and 2 Supervisors; • Coaching the Management team on critical restaurant systems that produce consistently high levels of QSC (average QSC score is 86); Sales and P&L Management • Managed labor schedules in line with the budget of COL and controlled the COGs. Achieved the 2022’s KPIs: 111% sales, both COGs, and COLs in under control; • Increased sales: gain TC and TA by changing the layout to get more capacity by 126% (150 seats to 190 seats), and training staff to upsell the items that have more profitable; • Optimized the delivery service by co-working with cross-function teams (IT, hotline center, marketing, operation), resulting in 16-25% sales incremental annually (~ 700 million to 900 million); • Established and maintained constructive relationships with the local government to help the business run well; • Worked closely with Accountant for updating recipes on SAP and accounting relates; • Promoting guest satisfaction by using a CRM program, and working with internal teams (IT, marketing) to deploy promotion.
Assistant Restaurant Manager tại Quan Ut Ut – D1 location (Red Wok J.S.C)
7/2019 → 7/2020 (1 năm )
Hồ Chí Minh
• Assisted in managing all daily operations of the restaurant and putting together a team of great people who are committed to creating a welcoming environment for all guests; • Headed the restaurant during covid time and developed the delivery channel in social distancing (delivered 3.1 billion in sales revenue); • Implemented the booking software with an external partner (Singapore) to improve turnover and guest satisfaction; • Participated in the renovation of the restaurant from layout, selecting the team members, equipment, and workflow; • Assisted the RM to schedule the roster to make sure reach the COL’s target; • Ensured that all equipment is used correctly maintained and cleaned properly, doing monthly equipment reports;
Assistant Restaurant Manager tại Pao's Sapa Leisure Hotel
2/2019 → 5/2019 (2 tháng)
Hồ Chí Minh
• Assisted the Outlet Manager with all daily tasks, independently handled events (buffet, banquet) and the guest concerns as well; • Oversaw the preparation, presentation, and service of a banquet to ensure the highest quality and customer satisfaction; • Organized work schedules, roster, and shifts to make sure optimized productivity and labor cost; • Worked closely with Head Chef and Sale Department based on BEO to meet the guest’s expectations from a menu, service, planning layout, and set up venue; • Successfully handled the banquet for 300-600 pax via teamwork; • Participated in setting up BBQ Rooftop Restaurant.
Assistant Restaurant Manager tại Bep Me In Restaurant
1/2018 → 1/2019 (1 năm )
Ho Chi Minh, Ho Chi Minh City, Vietnam
• Reduced variable costs through tighter controls on inventory waste and change some suppliers; • Reorganized the bar and service stations which increased in overall efficiency; • Improved guest base by engaging in friendly staff with the guest which ensured a base of recurring persons and training staff. Resulted: Increased by 2 levels on TripAdvisor and get 5 reviews average a day on Google; • Exceeded monthly sales goals by training staff on upselling techniques; • Social media management: post daily stories, fan page posts, plan for all the events (Women’s Day, Mid-Autumn Festival), and in charge of Google Review and TripAdvisor. Resulted: increased the customer attraction by 35% as Google Insight Business’s report; • Work closely with the chef to determine menu plans for special booking.
Restaurant Supervisor tại Quan Ut Ut - American BBQ, Burger and Beer (Franchise)
8/2016 → 12/2017 (1 năm 3 tháng)
Ho Chi Minh, Ho Chi Minh City, Vietnam
• Ensure customer satisfaction through promoting excellent service, handling guest complaints tactfully and professionally; • Responsible for checking & ordering all product stock, inventory, and record in form; • Update the food and drink knowledge, provide the training program for new employees and ongoing training for all staff; • Maintain quality control for all food and beverage served.
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