Housekeeping supervisor tại Movenpick Cam Ranh Resort

6/2019 → 11/2020 (1 năm 5 tháng)

Cam Lam, Cam Ranh

I’m responsible for ensuring that the standards of cleanliness are met. I assign tasks, inspect work to ensure it's up to standard, and provide training on how to best handle customers' requests. I maintain their inventory list in case anything needs replacing and order more supplies when needed most. Support for the head of department in the reopening as interview all applications, training….

Receptionist from 1/2014-3/2014. tại Eastin Grand Saigon Hotel

1/2014 → 4/2014 (3 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

+ Make check in check out + Update comments from customers + Especially welcome the VIP customer in time at Our Hotel, giving to them all VIP benefit, serve them in Executive Lounge at 5PM to 9PM... + Response all calls to hotel. + Show professional ability we can give the customer the best experience.

Manager and teacher in cooking class tại Tropicland Packbacker Hotel

2/2015 → 4/2016 (1 năm 2 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

+ Check the booking list on Agoda, booking.com, airbnb page. + Setup and repair the room, key… + Assign tasks for housekeeping, chef to setup breakfast… + Double check many times the room and restroom that always clean and ready to use. + Manage the coffee & juice bar in front of the hotel. + Assign for barista, waiter to work well in shift. + Meeting with boss and selling report every day. + Organized the party in New year, Christmas day, Halloween day with board game, performance show with participate of customer and employee in hotel. + Organize the cooking class every Saturday to show for guest how to make Vietnamese food. + Control and check quality, quantity of bed linens, towel linens + Control the House keeping and laundry on consumption + To handle problem and solved all case

Team Leader in Incident Response Team tại Concentrix Cooperation

10/2017 → / (7 năm 1 tháng)

Ho Chi Minh City, Viet nam

+ Support to all agents in team about process and knowledge to resolve the issue. + Organize training course to improve agent skills and train special agents every week that could resolve the hard cases or support to all member when the TL or SME was not there. + Inform and update new information to all members in team. + Answer and explain the agent questions in working. + Taking all agent issue, get the solutions to solve and routed to related parties. + Guarantee both quality and quantity working. + Encourage, mobilize agent worked with best emotion. + Responsibility to all new members and lead them until they are working well done. + Write report every day. + Participating training course for leader position that organized by company such as management, communication, soft skills…

Best performance

3/2018

Getting The Degree best performance from Concentrix International Company- The fifth biggest company in the world about Customer Service Area. At Uber project - Create the working process for Social media Team. - Create the process to improve agent skills to get the solution to solve all case in IRT team. - Promoted to SME after 3 months working. At Grab Project: with 3 months in production. Resposibility manage around over 30 members with all of them was someone who had the bad performance and no team leader want to keep them. Only a haft month later I was help them passed the quality test from Grab Project. And keep them understand that they are still suitable for this position. After 1 month they are become a well member in my team. Beside, I was getting The degree in recognition of outstanding performance on EPMO for the month of April 2018 from Uber client

Hồ Hoài Bảo - Manager

Concentrix corporate

hohoaibao@gmail.com - 0906889457