PHUNG THI THUY DUONG

I want to work in a dynamic, professional environment with high advancement opportunities.

Attend training programs on hospitality industry.

- Allocate rooms to expected arrivals - Meeting and greeting clients - Keeping the reception area tidy - Appraise team’s performance and produce reports - Take care partners’ request, bookings and paymen - Answering and forwarding phone calls - Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Direct recommend tours and travel services to foreign tourists: hotels, tours, flight tickets, visa services, car & boat rental …

- Expect and react promptly to guests’ requirements and inquires, actively listen and resolve guests’ complaints, issues, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery - Promote all amenities, conveniences and programs offered - Appraise team’s performance and produce reports - Examine activities logbook, assign tasks appropriately and implement control schedule - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns, and accepts hotel reservations. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Operates the equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) - Cross Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Take care partners’ request, bookings and payment

- Meeting and greeting clients - Keeping the reception area tidy - Issue VAY invoice for company - Telephone Operator, responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns, and accepts hotel reservations. - Take care request, bookings and payment - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.