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Le Thi Hao

Le Thi Hao

Hồ sơ 5 sao bạc 1561 Lượt xem hồ sơ

Nữ, 22/10/1988, 36 tuổi

92 Nguyen Khanh Toan, Cau Giay, Hanoi

Cập nhật: 26/09/2024

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Giám sát
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Toàn Quốc, Hà Nội, HCMC, Kiên Giang, Bà Rịa - Vũng Tàu
Ngoại ngữ
Tiếng Anh (Khá), Tiếng Nhật (Trung bình)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Kinh doanh & tiếp thị, Dự án BĐS/ Quản lý tòa nhà
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Dự án BĐS/ Quản lý tòa nhà

Giới thiệu bản thân

I am Hao Le , with 10 years experience to work at hospitality industry as an E-Commerce Executive and Assistant Revenue Manager. I am in charge to building the hotel webpage's content and use all OTAs' extranet and systems. I also provide support to customer, contacting, informing and advising them about all hotel promotion, rate plan and sales tour Online. I am eager to put best foot forward to learn and develop in Sales & Maketing, working in a team - oriented environment. With my experience, I do hope that I can work and finish the task.

Trình độ học vấn chuyên môn

Phuong Dong University

Business Administration - Đại học

2007 → 2011

Kĩ năng

• Be good with number • Attention to detail • Commincation skill • Reservation skill • Advanced Excel Skills • Team work
• Adaptability • Strong analytical • Customer service • Ecommerce experience

Kinh nghiệm làm việc

Revenue Analyst cum Ecommerce Executive tại Melia Ba Vi Mountain Retreat

11/2018 → 4/2022 (3 năm 5 tháng)

Cote 600m, Ba Vi national Park, Ba Vi, Hanoi

• In charge and working all OTA channels. • Drive marketing solutions that will improve performance for the various online channels and together with Revenue Manager to support property’s overall Revenue and drive RevPar. • Acountable for preparing room type performance report, segment report, daily pick up report... Budget, forecast and on the book... • To Use analytical tools and system to maximize revenues and profit (input and using data STR,SAP BW, OTA insight, Duetto, PMS - Opera). •Receiving, handling and processing OTA and FIT Reservation. Support GIT reservation when sales staff had holiday. •Monitors and reviews regularly the room and the rate availability, hotel status and overbooking situation. • Review no show, cancelled reservation and process charges according hotel’s policy.

Customer Service Manager tại Lancaster Hà Nội

2/2017 → 10/2018 (1 năm 7 tháng)

Hà Nội

Customer Service Manager . - Supervises and directs Reception and Reservation personnel - Serves as the Property on Duty and oversees all property operations, ensuring that the highest level of hospitality and service are provided. - Represent property management in resolving any guest, residences, office for lease (rent or property related situation). - Manage all complaints and report to upper Management if it escalates and need superior back up. - Listen to the feedback of purchaser, report to the Director and provide the solution in order to improve the service. - Manages the flow of questions and direct guest within the lobby, service floor (gym, pool...) and public area (kid room, club house). - Serves as Guest Relation Managers and handles the tracking of service issues. - Receive and in-charge to inform all announcement of building to residences, lease. - Support sales department as Sales Online and in charge walk in, email and phone‘s guests.

Ecommerce Executive tại Medalion Hanoi Hotel

10/2010 → 2/2017 (6 năm 4 tháng)

Ma May, Hoan Kiem, Hanoi

Assist in developing effective strategy & activities to drive all e-commerce channels , contribution & revenue measuring performance against desired contribution targets, consider all channel shift opportunities, rate & inventory parity. - Assist all development & implementation of internet marketing promotions to ensure functionality in support of strategy & initiatives - Maintain a comprehensive understanding of local & regional market and industry behaviors - Join & participate in the most appropriate business groups to assist in market understanding and follow up on potential business opportunities. - Co-ordinate & conduct site inspections of hotels for the competitors. - Facilitate weekly/monthly meetings to the sales team on market and competitor status/activities. - Champion all special projects relating to market research & competitor activities. - Any other duties or tasks as directed by the Manager support hotel operations. - Work with the Manager: To review constantly our hospitality products and pricing and to develop the Hotel’s Sales and Marketing Plan. - Building relationships with potential and past clients - Managing the processes in place to collect customer feedback and comments. - Providing tour information and sales tour online upon guest request.

Mong muốn về công việc

I am eager to put the best foot forward to learn and develop in Revenue Management, Sales & Marketing Department and Customer Service working in a team-oriented environment.

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