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Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
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Liên hệ thành công | 0 | Chưa có |
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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Khá)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Hùng Vương
Quản trị Khách sạn-Nhà hàng - Đại học
2003 → 2008
Kĩ năng
Quản lí thời gian | |
Kỹ năng bán hàng, phục vụ khách hàng | |
Training and Development | |
English | |
Giao tiếp |
Kinh nghiệm làm việc
Duty Manager tại VINPEARL RESORT PHU QUOC
6/2014 → 12/2015 (1 năm 5 tháng)
Phú Quốc, tỉnh Kiên Giang, Việt Nam
* Leading a team of 50 members * Hiring, Training, Rostering, Job Allocation of Staff * Meeting VIP, Long stay, Repeat Guests * Ensuring Brand standards maintained * Ensuring guest satisfaction and ON Brand experience * Responsible for monitoring day to day operations of Concierge, Operator, Front Desk, Bell Desk * Responsible for handling and resolution of guest complaints * Marinating daily reports of House Status * Responsible for resolution of Billing disputes * Monitoring Loyalty program enrollments and handling issues with the credit of the points for guests * Ensuring correct accounting of Cash impress by Front DeskCashiers
Front Office Manager tại SOL BEACH HOUSE RESORT PHU QUOC (MELIA INTERNATIONAL)
5/2016 → 5/2017 (1 năm )
Phú Quốc, tỉnh Kiên Giang, Việt Nam
• Manage and monitor activities of all employees in the Front Office department making sure they adhere of excellence and to the guideline set in the employee handbook, hotel policiesand procedures, coaching, training and correcting where needed. • Maintain a professional and high quality service oriented environment at all times. • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests... • Check accommodations, making sure any special requests are carried out accordingly. Greeting VIP guest upon arrival. • Work closely with the Housekeeping Department to improve guest service and foster cross department communication. • Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standard of Excellence and promoting a strong team atmosphere andculture.
Owner representative to Sungroup in charge general activities tại INTERCONTINENTAL SUN PENISULA DANANG
7/2017 → 3/2019 (1 năm 7 tháng)
Đà Nẵng, Việt Nam
• An owner’s representative should be knowledgeable on the entire aspects of construction and the design of an industry. Whenever problems arise, these professionals provide solutions to many small scale problems while eliminating larger problems that arise and recommending solutions to the project owner. • Owner’s representatives work with their project owners regarding land acquisition as well as the close out of their construction process. Other duties offered by an owner’s representative includes field supervision, budgeting and cost control. • Majority of owner’s representatives are utilized in huge and high-profile construction projects. • Regardless of product type or services they sell, their foremost tasks are to attract buyers as well as purchasing agents in their services or merchandise and to properly address clients’ concerns and questions. Owner’s representative demonstrates products and advises their clients on the function of the products in order to increase revenue and reduce costs. They also spend ample time visiting and travelling with their prospective clients and buyers.