Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)
Phạm Độ Lượng

Phạm Độ Lượng

Hồ sơ 5 sao 652 Lượt xem hồ sơ

Nam, 20/09/1990, 34 tuổi

410/4 Trần Hưng Đạo, Lạc Đạo, Phan Thiết, Bình Thuận

Cập nhật: 16/11/2022

  • Chia sẻ:

Thông tin liên hệ

Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.

Thống kê kết quả liên hệ của các nhà tuyển dụng Số lượt Thời gian liên hệ gần nhất
Liên hệ thành công 0 Chưa có
Liên hệ không thành công 0 Chưa có
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Toàn Quốc, HCMC, Đà Nẵng, Kiên Giang, Khánh Hòa
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Kinh doanh & tiếp thị, Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Hàng không/ Sân bay

Giới thiệu bản thân

It ain’t over ‘til it’s over – Yogi Berra I devoted my best care and empathy to bring smile and satisfaction to people with power of share and positive attitude. To experience and explore in an English speaking environment or even more to nurture and concrete my language skill. To develop the teamwork and leading role possibility to be confident for further mission.

Trình độ học vấn chuyên môn

Banking University HCMC

International Banking - Đại học

2008 → 2012

Kĩ năng

English
Teamwork
upselling
Tin học văn phòng

Kinh nghiệm làm việc

Front office manager tại TTC Hotel - Phan Thiet

11/2019 → 5/2022 (2 năm 5 tháng)

Phan Thiết, Bình Thuận

 Serving as Manager on Duty in the absence of the General Manager  Ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk  Controlling the daily maintenance of room inventory status to achieve maximum revenue.  Assisting the senior management in developing services.  Responsible for daily meetings, inventory, ordering supplies, balancing check book, training and discipline of all associates, controlling other administrative projects, paperwork and overflow work from various departments.  Implementing overbooking and selling strategies to spark enhanced revenues.  Ensuring that all customer complaints are resolved in a professional courteous manner and that serious complaints are recorded and reported to senior management.  Ensuring repeat guests and elite members receive special attention and recognition  Collaborating with other managers and staff members in order to formulate and implement policies, goals, procedures and objectives  Ensuring discreet and superior customer service for high-profile/ VIP guest arrivals.  Maintaining appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of department employees.  Keeping updated records of office expenses and costs.  Creating as well as producing reports based on performance based compensation or incentives.

Duty Manager tại Vinoasis phu quoc island

5/2019 → 11/2019 (6 tháng)

Phú Quốc

Taking over the FOM role in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk  Controlling the daily maintenance of room inventory status to achieve maximum revenue.  Supervising the activities and the service level of 5 Guest service agents, 5 Bellmen and 1 reservation staff.  Acting as liaison between sales and front desk staff in order to ensure that all group events were executed perfectly  Responsible for monthly meetings, inventory, ordering supplies, balancing check book, training and discipline of all associates, controlling other administrative projects, paperwork and overflow work from various departments.  Implementing overbooking and selling strategies to spark enhanced revenues.  Calculating payroll and work schedules, and producing printed reports.  Performing associate reviews and enforcing progressive discipline, including Coach and Counseling sessions.  Reviewing guest arrivals, departures, room assignments and ensuring that all guest requirements and needs are fulfilled in order to create a memorable and unique experience lasting past their stay.  Dealing with a variety of customers visiting the resort for site inspection, business, wedding and vacations, assisting the sales team with corporate, group and wedding events.  Assisting guests and fellow associates to resolve any issues promptly whenever they would arise and addressing to upper management and other departments  Ensuring discreet and superior customer service for high-profile/ VIP guests arrivals.  Monitoring the upkeep of resort accommodations that were claimed to be ‘Vacant Clean’, correcting and informing housekeepers of any mistakes encountered during inspection.  Working with Food and Beverage staff to develop incentive program to drive sales and other demandmeeting for every diner

Guest Service Agent tại Anantara Mui Ne Resort

1/2014 → 9/2016 (2 năm 8 tháng)

Bình Thuận

 Ensuring an excellent standard of service and luxury for check-in and check-out procedure, and also other substantial task to smoothly prove the best choice of oneself place.  Advising other interesting places outdoors after assisting the guest to enjoy the perfect services indoors.  Being proactive and sensitive to provide the WOW factor and make the extra point for well-care service.  Maintaining good and most-updated knowledge of resort architect and history, gastronomy and exploring activities, local cultures, food and beverages, ect. to deliver high quality recommendations and conversations.  Familiar with Opera, MINOR standards, GSS and Revinate and night audit procedure.  Effectively communicating with all the resort departments to guarantee every guest’s request possible and happily completed.  Helping and fixing other mistake from team members and quickly taking action in solving problem until the end.  Exceeding general team selling target and personal service-reaching plan to challenge and improve myself achievement

Front Office Supervisor tại Lotus Muine Resort

10/2016 → 9/2018 (1 năm 11 tháng)

Bình Thuận

 Assisting the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk  Overseeing Front Office operations in the absence of the Front Office Manager or Assistant Front Office Manager.  Reviewing guest arrivals, departures, room assignments and ensuring that all guest requirements and needs are fulfilled in order to create a memorable and unique experience lasting past their stay.  Ensuring work is completed to include shift closings, room deposits, refunds and rebates.  Conducting payroll and scheduling weekly for every member of Front Office department, controlling other administrative projects, paperwork and overflow work from various departments.  Assisting guests and fellow associates to resolve any issues promptly whenever they would arise and addressing to upper management and other departments  Holding responsible for the successful operations of the resort daily along with the training and development of all front office associates.  Forecasting occupancy and generating discrepancy, complimentary occupancy, and allowance reporting.  Ensuring discreet and superior customer service for high-profile/ VIP guests arrivals.

Assistant Front Office Manager tại Lotus Muine Resort

10/2018 → 4/2019 (6 tháng)

Bình Thuận

 Taking over the FOM role in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk  Controlling the daily maintenance of room inventory status to achieve maximum revenue.  Supervising the activities and the service level of 5 Guest service agents, 5 Bellmen and 1 reservation staff.  Acting as liaison between sales and front desk staff in order to ensure that all group events were executed perfectly  Responsible for monthly meetings, inventory, ordering supplies, balancing check book, training and discipline of all associates, controlling other administrative projects, paperwork and overflow work from various departments.  Implementing overbooking and selling strategies to spark enhanced revenues.  Calculating payroll and work schedules, and producing printed reports.  Performing associate reviews and enforcing progressive discipline, including Coach and Counseling sessions.  Reviewing guest arrivals, departures, room assignments and ensuring that all guest requirements and needs are fulfilled in order to create a memorable and unique experience lasting past their stay.  Dealing with a variety of customers visiting the resort for site inspection, business, wedding and vacations, assisting the sales team with corporate, group and wedding events.  Assisting guests and fellow associates to resolve any issues promptly whenever they would arise and addressing to upper management and other departments  Ensuring discreet and superior customer service for high-profile/ VIP guests arrivals.  Monitoring the upkeep of resort accommodations that were claimed to be ‘Vacant Clean’, correcting and informing housekeepers of any mistakes encountered during inspection.  Working with Food and Beverage staff to develop incentive program to drive sales and other demandmeeting for every diner

Mong muốn về công việc

Giải thưởng

Thông tin tham khảo

Chia sẻ:

Mã QR giới thiệu

Đánh giá profile

message.svg