• Overseeing and managing the front office department • Ensuring and maintaining smooth running of the department at all times • Establishing departmental standard operational procedures • Drafting headcounts, position rosters and job descriptions. • Holding regular FO management meeting • Holding daily staff briefings, assign work schedules and stations • Supervising, coaching and instructing all departmental staff • Developing and setting room rate structures and sales policies in cooperation with DOSM and GM • Developing business and managing rooms revenues • Supervising front desk, hotel entrance, lobby, business centre and other adjacent areas • Welcoming, greeting, checking in/ out, farewell of guests • Registering guests and ensuring compliance with authorities’ regulations • Supervising and checking daily room occupancy levels • Achieving highest room occupancy and average room rate levels (RevPar) • Developing and making daily rooming, allotment and blocking out lists • Developing, managing and updating regularly guest folios and history data • Developing, implementing and maintaining guest and customer loyalty programs • Ensuring utmost friendliness and customer service at all times • Handling directly and effectively any special guest requests • Managing and solving customer complaints effectively • Communicating daily with Housekeeping and M

- Từ 10/2002 đến 10/2006 Đại học Ngoại Ngữ-Tin Học Tp HCM Biên Phiên Dịch Tiếng Anh Cử nhân - Từ 10/2004 đến 10/2006 Học viện Hàng Không Việt Nam Vận Tải Hàng Không Trung cấp

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