Night Manager tại Movenpick Cam Ranh Resort

8/2022 → Hiện tại

Nha Trang

Night Manager (216 Rooms) tại BALCONA HOTEL DA NANG

9/2019 → / (5 năm 4 tháng)

Đà Nẵng, Việt Nam

- Representative of the Front Office Manager during Night time - To maintain per shift an accurate record in the Logbook and the incidents which may be of concern to the management or which may require furthers attentions - Ready to handle some very different and special situations - To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department - Responsible to ensure that all Financial and Audit Procedures are respected. Then realize daily the appropriate controls: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid out, Room rates, credit limit, etc. - Dealing with Guest’s complains, resolving guest’s satisfaction - COD, send the reports to relate departments - Other assignments from Director

Night Auditor/ Receptionist (1049 Rooms) tại Da Nang Golden Bay

1/2019 → 8/2019 (7 tháng)

Đà Nẵng, Hải Châu, Đà Nẵng, Việt Nam

- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests - Secure payment; activate/reissue room keys - Ensure rates match market codes, document exceptions - Verify/adjust billing for guests - Communicate to appropriate staff when guests are waiting for an available room - Clear departures in computer system - Coordinate with Housekeeping to track room status and guest concerns - File guest paperwork or documentation - Operate telephone switchboard station - Run and check daily reports, contingency lists, and credit card authorization reports - Supply guests with directions and information - Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction - Arrange transportation for guests/visitors - Count and secure bank at beginning and end of shift - Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. - Notify Security of any reports of theft

Kiều Đình Hoàng - Front Office Manager

BALCONA HOTEL DA NANG

fom@balconahotel.com - 0905895252

Nguyễn Bá Vũ - Front Office Manager

Da Nang Golden Bay

fom@dananggoldenbay.com

Võ Ngọc Hòa - Giám đốc điều hành

Tamarind Hotel

hoavo0883@gmail.com - +84905910249