Assistant Front Office Manager tại Paris Deli Hotel

2/2019 → Hiện tại

Đà Nẵng, Việt Nam

- Welcomes guests and fosters customer loyalty through his/her friendly manner. - Manages and motivates the Front Office team in order to provide a high standard of service for customers Showing Initiative, Problem Solving, Staff Training, Team Leading. - Oversee and supervises guest arrivals and departures with the front office executive and duty managers. - Provide high level of customer service and maintain a high profile in the day to day front office operations - Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

Acting Night Audit Supervisor tại Pullman Danang Beach Resort

2/2014 → 2/2017 (3 năm )

Đà Nẵng

- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries - Receive and sort daily email/ deliveries/ couriers - Maintain security by following procedure and controlling access( monitor logbook, issue visitors badges) - Handling cash, briefing

Front Office Supervisor tại Citadines Blue Cove Da Nang

8/2017 → 6/2018 (10 tháng)

Đà Nẵng

- Assist ASGMs, GSM training SOP - Build plan for per staff and drive to right way - Lead and direct the team to ensure the smooth operation of Front Desk functions. - Participates in training of all Front Desk associates; acts as a resource to associates. - Checks guests in and out of the hotel; Performs daily Front Desk Agent duties - Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel - Monitors the registration against in-house guests; Maintains smooth operation of the front desk

Front Desk Manager tại JW Marriott Phu Quoc Emerald Bay

7/2018 → 2/2019 (7 tháng)

Phú Quốc, Kiên Giang

- Consistently offer professional, friendly and engaging service - Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines - Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation - Welcoming VIP’s guest and assist guests regarding hotel facilities in an informative and helpful way - Follow department policies, procedures and service standards

Phan Thị Thanh Hoài - AFOM

Pullman Danang Beach Resort

afom@pullman-danang.com - 0935 945 243

Nguyễn Đắc Qúy - AFOM

Citadines Blue Cove Danang

fate1510@yahoo.com - +84 901 990 167

Mr. Raza Muqri - FOM

Khách sạn JW Marriott Phú Quốc Emerald Bay

Raza.Muqri@marriott.com - +84 297 377 9999