Van Cong Luan 02 Pham Ngoc Thach, Hoi An, Quang Nam M: 0983.464.186 E: luanvancong15@yahoo.com Apply to: Front Office Manager I am pleased to find that you are looking for a front office manager, which is direct match with my qualifications and experience. I have got Bachelor Degree in English major at University of Foreign Languages in Da Nang. I also haveA VCTB Certified Trainer in 2008 and Management Skill Training Course by VCTB in 2010. I have 20 years of being a hotel receptionist and 12 years in my recent position as a front office manager. My fluent communication skills and positive attitude makes me an effective communicator. I especially have the ability of taking care guests and dealing with their complaints very patiently. In addition, I am open and enthusiastic, cooperative. I am willing to give training for my staff so as to become a good team. And furthermore I am happy to learn and do what takes to get a job done well even under pressure.If given the opportunity, I believe I would be the right person you are looking for. Please consider the enclosed resume to know more about my professionalism, backgroundand skills. I look forward to have an opportunity of discussing my application with you further and how I can significantly contribute to the ongoing of your reputable resort. Yours faithfully, Van Cong Luan

Front office manager