Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Le Thi Hoa Mi
210 Lượt xem hồ sơ
Nữ, 01/05/1982, 42 tuổi
03 Chu Văn An, Tuy Hoà, Phú Yên
Cập nhật: 23/11/2021
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Phú Yên
Tiếng Anh (Khá)
100 - 499
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hồng Bàng
Quản Trị Du Lịch - Đại học
2002 → 2007
Kĩ năng
| Tin học văn phòng | |
| Sáng tạo | |
| upselling | |
| English |
Kinh nghiệm làm việc
Reservation Supervisor tại Hôtel Des Art Saigon – MGallery Collection
12/2015 → 8/2017 (1 năm 8 tháng)
Hồ Chí Minh, Việt Nam
Supervise the proper handling of reservation department and ensures that reservation staff meets the needs of the guests in accordance with the revenue management policies of the hotel. Increasing Sales in Reservations optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented. Implement the policy of the hotel on guaranteed reservation and no show Recording a turn away/Denial reservation for the purpose of yield management No show/Cancellation monitoring on daily basic Ensure that room availability is managed to its best possible monetary outcome. Monitoring operationally Allotments and Free sale Assist Management in increasing the Hotel’s profitability through active yield and revenue management Ensure all reservations are entered in the PMS with the appropriate sub segment; all group bookings have the appropriate reservation status and release dates
Front Office Manager tại Sala Tuy Hoa Beach Hotel
11/2017 → 10/2018 (10 tháng)
Tuy Hòa, Phú Yên, Việt Nam
Manage hotel front office personnel training and shift scheduling Oversaw all front office operations Manage Front Desk Agents, Driver, and Bell staff including training, coaching, performance, and discipline Assigns duties and shifts to front office staffs and observes performances to ensure adherence to hotel policies and established operating procedures Carries out annual performance appraisals for front office staffs, sets targets and provides support for career development Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Maintain close communication with housekeeping, sales, maintenance and all other departments. Review work procedures and operational problems to determine ways to improve service, performance, or safety Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests Assume manager on duty shift in absence of Director Set up controls (over time, safety deposit boxes, master keys, etc.) and audit them on a timely basis to ensure the accuracy and completeness of all work handled by the front desk
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