- 2009: Studied at The Vung Tau Tourism School, majoring in Reception. - 2006 – 2009: Studied at The Vung Tau Tourism School, majoring in Tour – guide.

- Good at communicating, customer care or public relation. - Good at using applied soft wares for office’s works, Hotel Property Management System (Smiles, Gi-hotech. Ezee, Newway)

09/2016 – Now : E-commerce Executive – Lotus Group (Lotus Mui Ne Resort & Spa, Lotus Vung Tau Resort & New Epoch Sai Gon Hotel) • Be responsible for managing hotels websites, online booking, room inventory and coordinating with OTAs. • Identify new OTAs and booking engines and increase online bookings of hotels. Also maintain Rate parity in all channels. • Maintaining and developing relationships with existing customers via meetings, telephone calls and emails. • Visiting potential customers to seek new business • Acting as the contact between the company and its existing and potential markets • Negotiating the terms of an agreement and closing sales • Gathering market and customer information • Representing the organization at trade exhibitions, events and demonstrations • Negotiating variations in price, delivery and specifications with managers • Advising on forthcoming product developments and discussing special promotions. 05/2015 – 09/2016 : Sales Online – Seaside Resort Vung Tau • Be responsible for managing hotels websites, online booking, room inventory and coordinating with OTAs. • Identify new OTAs and booking engines and increase online bookings of hotels. Also maintain Rate parity in all channels. • Maintaining and developing relationships with existing customers via meetings, telephone calls and emails. • Visiting potential customers to seek new business • Acting as the contact between the company and its existing and potential markets • Negotiating the terms of an agreement and closing sales • Gathering market and customer information • Representing the organization at trade exhibitions, events and demonstrations • Negotiating variations in price, delivery and specifications with managers • Advising on forthcoming product developments and discussing special promotions. 07/2014 – 05/2015 : Front Office Supervisor – Liberty Hotel Saigon South, Ho Chi Minh City • To organize, manage and supervise the guest service operations of front office, reservation, call center, concierge, etc. at Front office area and ensure the best guest’s welcoming and serving. To host the morning briefing of Front Office department, periodic and sudden internal meeting. To organize all procedures and regulation in relating to Front Office operations. • To attend morning briefing with Board of Management and other Heads of Departments. • To check room availability for guests, check in, especially VIP guests. • To prepare welcoming VIP guests process as per VIP Guest’s SOP, organize and follow up the VIP picking up from the airport to the hotel and inform General Manager for guest welcoming at the lobby. • To organize hotel’s event particular in welcoming VIP group. • To meet guests in person to resolve guests’ complaint, or send feedback to guests’ comments. • To consider and resolve any room booking relating issues, to keep booking record of old guests and attempt to attract new guests. 12/2012 – 09/2013 : Receptionist – Belami Hotel, Thanh Binh Hotels Group, Ho Chi Minh City • Greets, registers, and assigns rooms to guests. • Issues room key and escort instructions to Bell person • Transmits and receives messages, using telephone or telephone switchboard. Answers inquiries pertaining to resort services; registration of guests; and shopping, dining, entertainment, and travel directions. • Keeps records of room availability and guests' accounts, manually or using computer. Computes bill, collects Payment, and makes change for guests. Makes and confirms reservations. And all other internal recognition programs including amenities offered for repeat guests. • Posts charges, such as room, food, liquor, or telephone, to ledger, manually or using computer. • Makes restaurant, transportation, or entertainment reservation, and arrange for tours. • Deposits guests' valuables in resort safe or safe-deposit box. Orders complimentary flowers or champagne for guests. 04/2009 - 10/2012 : Receptionist – Ocean Star Hotel Vung Tau • Greets, registers, and assigns rooms to guests. • Issues room key and escort instructions to Bell person • Transmits and receives messages, using telephone or telephone switchboard. Answers inquiries pertaining to resort services; registration of guests; and shopping, dining, entertainment, and travel directions. • Keeps records of room availability and guests' accounts, manually or using computer. Computes bill, collects Payment, and makes change for guests. Makes and confirms reservations. And all other internal recognition programs including amenities offered for repeat guests. • Posts charges, such as room, food, liquor, or telephone, to ledger, manually or using computer. • Makes restaurant, transportation, or entertainment reservation, and arrange for tours. • Deposits guests' valuables in resort safe or safe-deposit box. Orders complimentary flowers or champagne for guests.

- Working long stick with a restaurant-hotel. - Work environment friendly and professional - There are good opportunities for advancement at work