Ability to perform under pressure effectively Good in public relations Well communication skills and customer services skills Good leadership and self-motivated

Economic School

Ability to perform under pressure effectively Good in public relations Well communication skills and customer services skills Good leadership and self-motivated

15 years experience in Hospitality 01/2012-now : Operation Manager at FnB Express JSC 09/2010-12/2011: Restaurant Manager at ORGANIC Vegetarian Restaurant 06/2009-08/2010: Front Office Manager at CATINA Hotel Saigon 06/2008-04/2009: F&B Supervisor at FV Hospital 08/2006-06/2008: Duty Manager in Front Office at DUXTON Hotel Saigon 05/2005-03/2006: Front Office Supervisor at LEGEND Hotel Saigon 07/2003-05/2005: Receptionist-Cashier at DUXTON Hotel Saigon 08/2001-07/2003: Receptionist-Cashier at LIBERTY Hotels MAIN DUTY - Manage, plan, organize, control and manage the smooth and efficient running of Department and all related Guest services, - Achieve maximum sales, total guest satisfaction and must adhere to all the company policy and procedures, - Select, hire and train employees to meet the company required standards of service and hospitality, - Be responsible for setting the department training tools such as job descriptions, standards and procedures and a comprehensive training program as a guideline for the department operations, - Do a daily inspection and control to all sections, ensure that Employees’ perform their daily duties according to required standards, - Reports all guest/ employee incident and follows up with necessary actions, - Check and ensure that consistency and correct procedures in the service for guest is maintained from the reservation stages to the final departure, - Maintains a friendly, neat and professional image to guests and colleagues performs any duties related to the department and assists other departments whenever necessary.