Front Desk Supervisor tại Hanan Riverfront Hotel

8/2021 → 4/2022 (8 tháng)

182 Bach Dang St.

Nhân viên Lễ tân tại Chicland Hotel Dananb

4/2020 → 7/2021 (1 năm 2 tháng)

Vo Nguyen Giap St.

Assist guests with complish to fill the Registration form Implementation of check-in / check-out for guests Introducing all outlet in the Hotel Provide information about convenient services in the hotel to help hotel increase revenue as well as increase customer satisfaction.. Give guests the best service with 5-star standard and dedicated care Say thank to the guest and farewell guest Take the guest’s nice feedback on the Tripadvisor

Front Desk Supervisor tại New Orient Hotel Danang

8/2022 → / (2 năm 3 tháng)

20 Đống Đa, Đà Nẵng, Việt Nam

Training and guiding the working process for FO staffs Observing and supporting employees in the working process. Arrange rooms for pre-booked guests upon request. Assign better room layout flexibility in special cases. Skillfully solve customer problems. Ensure workplace hygiene. Quality assurance services. Increase revenue for the hotel by selling more services of car rental, tour, room upgrade, additional room sale, introduction of food service, laundry, ... of the hotel. Arrange reasonable transportation follow the schedule. Meeting and communicating with guests while staying at the hotel Double check and make sure all problems in each shift are followed up and resolved