GM Tổng Quản Lý tại Dalat Edensee Lake Resort & Spa

12/2018 → 6/2019 (6 tháng)

Đà Lạt

Reporting to: Owner Location: Tuyen Lam lake, Da Lat city , Lam Dong, Viet Nam Responsibilities:  Managing and directing all of department manager daily  Interview, training and manage high position employee  Managing, planning, organizing and operating performance of the hotel reception.  Responsible for the organization the delegations of VIP visitor monitoring preserving orderly and organized lobby area, conference rooms, storage areas  Establishing and monitoring the achievement of maximum sales room and meet customer satisfaction, guaranteed in accordance with the standards of the hotel  Monitoring the lobby, hallways and rooms daily, ensuring that staff working in accordance with the required standards  To ensure the best service to customers, manage reservations, registration, porter service, room service  Check and ensure all services from the time of reservation to leave the hotel of the guests are made in accordance with the provisions of the hotel  Responsible for operating the department room service for a smooth and efficient manner  Maintain good sanitation services from the living room to the public areas  Development and maintenance of training standards and operating procedures all of departments  Investigate complaints of sanitation services, tools and work out ways to resolve  Coordinate work activities with other departments  Regularly check the items in the warehouse, furniture laundry, uniforms, tablecloths and report lost and found items  Prepare an inventory of inventories to ensure adequate supply for use  Proposal for leading the recommendations to improve service and ensure more efficient operation  Record data related to the tasks assigned to the employee's periodic reports.

General Manager tại Royal Beach Boton Blue Hotel and Spa

9/2019 → 4/2020 (7 tháng)

Nha Trang

Reporting to: Owner Location: Pham Van Dong st, Vinh Hoa district, Nha Trang city, Viet Nam Responsibilities:  Managing and directing all of department manager daily  Interview, training and manage high position employee  Managing, planning, organizing and operating performance of the hotel reception.  Responsible for the organization the delegations of VIP visitor monitoring preserving orderly and organized lobby area, conference rooms, storage areas  Establishing and monitoring the achievement of maximum sales room and meet customer satisfaction, guaranteed in accordance with the standards of the hotel  Monitoring the lobby, hallways and rooms daily, ensuring that staff working in accordance with the required standards  To ensure the best service to customers, manage reservations, registration, porter service, room service  Check and ensure all services from the time of reservation to leave the hotel of the guests are made in accordance with the provisions of the hotel  Responsible for operating the department room service for a smooth and efficient manner  Maintain good sanitation services from the living room to the public areas  Development and maintenance of training standards and operating procedures all of departments  Investigate complaints of sanitation services, tools and work out ways to resolve  Coordinate work activities with other departments  Regularly check the items in the warehouse, furniture laundry, uniforms, tablecloths and report lost and found items  Prepare an inventory of inventories to ensure adequate supply for use  Proposal for leading the recommendations to improve service and ensure more efficient operation  Record data related to the tasks assigned to the employee's periodic reports.

GM Tổng Quản Lý tại Khách Sạn 4 sao Wooshu Hotel

5/2013 → 5/2014 (1 năm )

253 Phạm Văn Thuận, p Tân Mai, TP Biên Hòa

Reporting to: Owner Location: 253 Pham Van Thuan, ward Tan Mai, Bien Hoa city Responsibilities:  Managing and directing all of department manager daily  Interview, training and manage high position employee  Managing, planning, organizing and operating performance of the hotel reception.  Responsible for the organization the delegations of VIP visitor monitoring preserving orderly and organized lobby area, conference rooms, storage areas  Establishing and monitoring the achievement of maximum sales room and meet customer satisfaction, guaranteed in accordance with the standards of the hotel  Monitoring the lobby, hallways and rooms daily, ensuring that staff working in accordance with the required standards  To ensure the best service to customers, manage reservations, registration, porter service, room service  Check and ensure all services from the time of reservation to leave the hotel of the guests are made in accordance with the provisions of the hotel  Responsible for operating the department room service for a smooth and efficient manner  Maintain good sanitation services from the living room to the public areas  Development and maintenance of training standards and operating procedures all of departments  Investigate complaints of sanitation services, tools and work out ways to resolve  Coordinate work activities with other departments  Regularly check the items in the warehouse, furniture laundry, uniforms, tablecloths and report lost and found items  Prepare an inventory of inventories to ensure adequate supply for use  Proposal for leading the recommendations to improve service and ensure more efficient operation  Record data related to the tasks assigned to the employee's periodic reports.

GM Tổng Quản Lý tại Khách Sạn 5 sao The Mira Hotel

6/2014 → 11/2016 (2 năm 5 tháng)

555B Đại lộ Bình Dương, TP Thủ Dầu Một, Bình Dương

Reporting to: Owner Location: 555B, Binh Duong boulevard, Thu Dau Mot city, Binh Duong, Viet Nam Responsibilities:  Managing and directing all of department manager daily  Interview, training and manage high position employee  Managing, planning, organizing and operating performance of the hotel reception.  Responsible for the organization the delegations of VIP visitor monitoring preserving orderly and organized lobby area, conference rooms, storage areas  Establishing and monitoring the achievement of maximum sales room and meet customer satisfaction, guaranteed in accordance with the standards of the hotel  Monitoring the lobby, hallways and rooms daily, ensuring that staff working in accordance with the required standards  To ensure the best service to customers, manage reservations, registration, porter service, room service  Check and ensure all services from the time of reservation to leave the hotel of the guests are made in accordance with the provisions of the hotel  Responsible for operating the department room service for a smooth and efficient manner  Maintain good sanitation services from the living room to the public areas  Development and maintenance of training standards and operating procedures all of departments  Investigate complaints of sanitation services, tools and work out ways to resolve  Coordinate work activities with other departments  Regularly check the items in the warehouse, furniture laundry, uniforms, tablecloths and report lost and found items  Prepare an inventory of inventories to ensure adequate supply for use  Proposal for leading the recommendations to improve service and ensure more efficient operation  Record data related to the tasks assigned to the employee's periodic reports.

GM Tổng Quản Lý tại Khách Sạn 4 sao Brilliant Hotel

3/2017 → / (7 năm 11 tháng)

162 Bạch Đằng, TP Đà Nẵng

Reporting to: Owner Location: 162 Bạch Đằng, quận Hải Châu, TP Đà Nẵng, Viet Nam Responsibilities:  Managing and directing all of department manager daily  Interview, training and manage high position employee  Managing, planning, organizing and operating performance of the hotel reception.  Responsible for the organization the delegations of VIP visitor monitoring preserving orderly and organized lobby area, conference rooms, storage areas  Establishing and monitoring the achievement of maximum sales room and meet customer satisfaction, guaranteed in accordance with the standards of the hotel  Monitoring the lobby, hallways and rooms daily, ensuring that staff working in accordance with the required standards  To ensure the best service to customers, manage reservations, registration, porter service, room service  Check and ensure all services from the time of reservation to leave the hotel of the guests are made in accordance with the provisions of the hotel  Responsible for operating the department room service for a smooth and efficient manner  Maintain good sanitation services from the living room to the public areas  Development and maintenance of training standards and operating procedures all of departments  Investigate complaints of sanitation services, tools and work out ways to resolve  Coordinate work activities with other departments  Regularly check the items in the warehouse, furniture laundry, uniforms, tablecloths and report lost and found items  Prepare an inventory of inventories to ensure adequate supply for use  Proposal for leading the recommendations to improve service and ensure more efficient operation  Record data related to the tasks assigned to the employee's periodic reports.

Awards

8/2018

1989 to 1991: Academic Excellence Awards Awarded for outstanding overall scholastic achievement 1991: Maryland Bartending Academy 2016: Training Course on 4 & 5 Star Hotel Management Skills Vietnam National Administration of Tourism