General Manager tại NESTA HOTEL SAIGON

10/2022 → 7/2023 (9 tháng)

HCMC

- Cost controlling such as Purchasing process, Comparing price from suppliers, Food and Bev costing - Budget consulting such as Target planing, Manning budget, Operate planing. - P&L as tracking and recording the actual monthly data, GOP caculate by assign formulas. - KPI proposal such as 5 Years Projection, Monthly target to achieve, GOP’s warranty - Human Resource such as Replacing, Recruitment, Labour benefit improving to build a core value team. - Renovation planning such as Rooms facility improvement, Services improvement. - Promotions such as Discounts, Long term benefits, Loyaty programs. - Build for SOPs - Training for HODs

Hotel Business Manager tại Go2Joy Vietnam JSC

7/2021 → 8/2022 (1 năm 1 tháng)

Hồ Chí Minh

- Data analysis such as Area survey, Market segment, User’s trendy, Competitor volumn. - Potential areas survey such as regional potential assesment, Analysze comsumer coverage. - Proposal for Projection, P&L, Budget, KPIs - Quality controlling such as hygine, cleaniness, staff attitude, safety. - Business strategy such as Pricing adjustment by period, Packages, Promotions, Enhance biz by actual functional. - Project evaluation such as survey assesment for new project, Depreciation for fixed and flexible assets. - Human resource such as recruitment, training etc. - Market development such as campain, promotions, flash sale, SEM system to increase the convertion. - Oversee the grand renovation plan such as connecting from contractors to supplier in all fields - Propose and partner for contractors such as bidding process, comparison process, cooperate and warranty process. - Consulting for marketing activities such as Stream live, events, FAM trip. - OTAs partnership - Approach the investor for franchise - Fine-turning for SOPs - Advice and reference for GoPMS – Hotel system - Pre-opening team - Supervise for property’s assessment - Costing for selling price, items selling price (FNB, Accesories, Gifts)

Country Representative tại Unicorn Hospitality Company

3/2020 → 6/2021 (1 năm 3 tháng)

Hồ Chí Minh

Projects: Charmaine’s Hotel& Apartment - Pre-Opening Team – 160 keys – 3 property – D7 HCMC Senna Wellness Retreat – Pre-Opening Team – 95 keys – Bac Ninh Province

Resident Manager tại Zazz hotels & Resort Management by Unicorn

10/2018 → 3/2020 (1 năm 4 tháng)

Ho Chi Minh City, Vietnam

I. In general: - Pre-opening period. - Consulting manning budget for hotel's operation. - Consulting in internal and external design for Owner's representative. - Consulting and recruitment process. - Follow and consulting with MOD ( a part of architecture course) - Set up SOS for all departments. - Research market segment. - Cooperate and contribute with brand's FF&E list. - Dealing and searching new potential supplier ( in all field) - Hotel's system training ( Comanche) - Cooperate with IT team for setting up equipment. - Training for HOD - Do the sales plan for pre-opening period. - Do the pre-opening plan for hotel's grand opening. - Consulting for staff' benefit (social’s security) with Owner's representative. - Monitor and update the project process for BOC (Owner’s group) - Achieved target 1 billion per month after grand opening II. Room Division: - Defect checking list - General M&E programs (AC system, Fire Alarm system, Plump system, Sound & Light system etc.) - Controlling properties master plan (Rooms, House Keeping, M&E) - Stock taking. - Running the saving cost program (Printing cost, Utility cost etc.) III. Back of house: - Observe the training course with Accountant team by Commanche - Review and approve SOPs for Accountant team (Stock releasing, stock taking, payment etc.) - Review and selection good supplier with Purchasing - Coordinate with HR team for internal activities (Staff of the month, Warning issue, Public holiday allowance etc.) IV. Food and Beverage: - Controlling the food and Bev cost - Stocks taking procedure. - Planning promotions for F&B - Food and drinks testing programs - Event catering

Duty Manager tại WMC Group - Windsor Plaza Hotel

3/2015 → 1/2017 (1 năm 10 tháng)

Hồ Chí Minh

- Training SOP’s for Front Office team - Summarize the guest complaint ( direct, online, Trip advisor) - VIP and regular customer care. - Resolving guest complaints. - Main power planning. - Paper works.

Reservation Manager tại Duyen Ha Resort Cam Ranh

1/2017 → 1/2018 (1 năm )

Khánh Hòa, Việt Nam

- Hotel’s systems training by supporting team form Protel oversea. - SOP’s for reservation team as How to handle booking form OTA, TA, FIT - Work with extra net in each OTA to set up room type, room rate based on each season. - Good connecting with strongest travel agent for domestic market as Ivivu, Chudu24 for do business. - Do allotment for OTA as Agoda, Expedia, and Booking.com for each seasonality. - Training for staff based on SOP’s - Work BAR rate for resort as request - Creation FIT’s package - Do the O.T.B report for DOSM as daily and pick up report monthly. - Do room inventory based on daily occupancy

Cluster General Manager tại Triip boutique Hotel

1/2018 → 9/2018 (8 tháng)

Ho Chi Minh City, Vietnam

- General SOP’s for Front Office, Housekeeping, M&E, Restaurant department - Yearly budget - Run business as Owner’s target. - Improve the qualities of hotel’s service. - Training and hiring staff and senior position. - Cost controlling for F&B. - Do the promotion for FIT - Management for hotel’s product. - In charge for renovation plans. - Branding. - Do the budget for employees. - Make a plan for monthly maintenance as AC, TVs system.

Matt Thomson - CEO

Hotellink

matt@hotellinker.com

Yann Gouriou - CEO

Traveliko

Yann@traveliko.com

Xavier Maison - Vice Operation Director

Unicornh

Xavier@unicorh.com