Duty Manager tại Nhật Hạ L Opera Hotel

1/2024 → / (1 năm 1 tháng)

HỒ CHÍ MINH CITY

Oversee the team on the shop floor, and set out any duties or specific tasks to be completed during the shift. Hold team meetings and huddles to discuss the shift’s requirements and expectations. Ensure that team members are completing their duties to a high standard and being productive during their working hours. Manage the staff rota and schedule, ensuring sufficient cover at all times. Assist team members with paid time off requests and approve them, ensuring adequate cover remains. Assist team members with any problems or difficulties they may have, including friction or disagreements between team members. Complete quarterly and annual performance reviews with the team. Set and achieve business goals such as KPI’s for the selected location. Assist the accounting department with preparing payroll. Provide insight and leadership when needed. Ensure staff grievances are seen to. Ensure the highest level of customer service for customers. Book any training required for team members. Follow health and safety guidelines at all times. Prepare management reports pertaining to budgets and or productivity and performance.

Best employee of the year

12/2021

Playing a very important role in assisting the BOD to build up and operate a great working environment, and procedures, as well as bring in good profit in the long- term since the begining