Đại Học

 English :  Excellent in listening, speaking, reading and writing skills.  Communication:  Communication skills are utilized a significant amount of time when interacting with g uests. Demonstrated ability to interact with guests, employees and third parties.  Computer :  Proficient in the use of Hotel Management Software Systems like : Fidelio, Comanche, Smile, Opera ( Version 5.0)

* 02/2018 – Present : Director of Front Office at Vinpearl Condotel RiverFront Da Nang ( Pre-Opening Period ) – 864 Rooms & Suites - Follow the OS&E for equipment & items ordering. - Making the manning for Front Office team and planning for the recruitment. - Setup the Front Office areas such as : Reception Counters, Concierge & Tour Desk, Business Center, Luggage Storage, Operator room... - Prepare the Task lists and Standard Operation Procedure - Making the training plan and conduct the training for associates. - Configuration and setup the PMS Opera System, Smartcenter system, - Setup the VinID program ( Membership program ) - Set the VIP category & VIP amenities, - Set the transportation tariff. - Set the target for Business Plan. - Work out with Tour Operator & Taxi Company. - Conduct all the training session for associates