Nhân Viên tại Lotte Legend Hotel Saigon

8/2017 → 11/2018 (1 năm 3 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

Work as : AirPort Representative – Supporting for Guest Relation. Describe : • Coordinate and assistant transportation requirements of guest. • Treat all clients and colleagues in a polite and courteous manner at all times. • Give complete cooperation to any client or colleague requring assistance in a prompt,caring and helpful manner. • Ensure that you are haveing the daily arrival and departure report in order to monitor guest movement. • Support to GRO as Welcome Drink , Welcome Guest During Check in and also Check out , Get help for guest of anythings service in Hotel • Support to Bellman as Open the door , welcome Guest , bring bag for guest in busy time.

NhÂn viên tại Salinda Resort,Phu Quoc Island

1/2019 → 10/2019 (8 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

• Responsibility for reception, registration, rooming guest, check-in guest in the hotel and police system. Exceed guest’s expectations by providing professional, efficient, courteous and friendly service from arrival to departure consistently. • Greets guest courteously upon arrival • Advises all guests or their room numbers and room rates. • Promotes in house service facilities in order to increase revenues. • Keeps an accurate room status at all time. • Handles complaints efficiently and promptly. • Actively participates in group rooming. • Handles guest needs, inquiries and request. • Ensures that all pertinent information is recorded on Registration cards. • Be fully trained on the resort PMS system, handling Check-in and check outs of guest as per Salinda Standards. • Reports daily activity on log book. • Maintains good employee ralations

Tripadvisor

9/2018

3 Tripadviosr in 2 months in probation