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Từ 3 đến 5 năm
Nhân viên
5 - 8 triệu
HCMC
Tiếng Anh (Khá)
3 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Vatel International Business School
Hotel & Tourism Management. - Đại học
2012 → 2015
Bachelor Degree Of Vatel International Business School Hotel & Tourism Management.
Kĩ năng
Critical thinking | |
Observation skills | |
Highly cooperate with others as a team in order to achieve the company's goal | |
Be able to work individually |
Kinh nghiệm làm việc
Duty Manager tại Minh Quan Hotel
10/2020 → 5/2021 (7 tháng)
Hochiminh
• Take responsibilities during check-in and check-out process. • Arrange accommodation for arrival guests. • Follow up hotel’s occupancy, especially in high-season to prevent “over booking”. • In charge of hotel’s daily expenses and daily revenue (record every transaction and income of the hotel, report directly to the owner). • Training new employees and support them to become a part of the Front Office Team. • Being a connection between the operation and the guests, dealing with guests’ requirements and/or complaints but still maintain hotel’s reputation in order to achieve the win – win solution. • Linking different departments in the hotel into a team to achieve the hotel’s goals.
Receptionist tại Thanh Long Tan Hotel
2/2019 → 3/2020 (1 năm )
Hochiminh
• Take responsibilities during check-in and check-out process. • Arrange accommodation for arrival guests. • Focus on loyal guests and potential guests to have a suitable promotion and/or upselling their booking. • Follow up hotel’s occupancy, especially in high-season to prevent “over booking”. Focus on Online Booking during Holidays. • In charge of hotel’s daily expenses and daily revenue (record every transaction and income of the hotel, report directly to the owner). • Training new employees and support them to become a part of the Front Office Team. • Being a connection between the operation and the guests, dealing with guests’ requirements and/or complaints but still maintain hotel’s reputation in order to achieve the win – win solution. • Linking different departments in the hotel into a team to achieve the hotel’s goals. • Be able to work all the shifts of the Receptionist including Night shift.
Trainee tại Dalat Edensee Lake Resort & Spa
8/2015 → 1/2016 (5 tháng)
Đà Lạt
• Housekeeping: worked as the position of Room Attendant: maintain a good quality of accommodation for in-house guests, prepare clean and tidy rooms for next-coming guests. • Front Officce: worked as the Receptionist of the Resort. Supporting Resort’s employees and also making the check-in and/or check-out process for arrival/departure guests. Also take responsibilities for ensuring available rooms for next day arrival. • Support other departments during guests’ stay such as assisst the Resort’s Restaurant in set-up events, etc...
Receptionist tại Blessing 1 Saigon Hotel
8/2016 → 3/2018 (1 năm 6 tháng)
Hồ Chí Minh
• Take responsibilities during check-in and check-out process. • Arrange accommodation for arrival guests. • Focus on loyal guests and potential guests to have a suitable promotion and/or upselling their booking. • Follow up hotel’s occupancy, especially in high-season to prevent “over booking”. Focus on Online Booking during Holidays. • In charge of hotel’s daily expenses and daily revenue (record every transaction and income of the hotel, report directly to the owner). • Training new employees and support them to become a part of the Front Office Team. • Being a connection between the operation and the guests, dealing with guests’ requirements and/or complaints but still maintain hotel’s reputation in order to achieve the win – win solution. • Linking different departments in the hotel into a team to achieve the hotel’s goals. • Be able to work all the shifts of the Receptionist including Night shift.
Front Office Supervisor, Duty Manager and Sales tại Compass Living Joy
5/2018 → 1/2019 (8 tháng)
Hồ Chí Minh, Việt Nam
• Take responsibilities during check – in and check – out process • Asign working schedule for Front Office staff • Make decisions for complicated cases not only to protect customers’ benefits but also maintain the property’s reputation. • Create promotions, set up rate plans for OTAs (Agoda, Expedia, Booking.com, Traveloka...) • Handling reservations from different sources such as Travel Agents, Companies, Fanpage... • Record hotel’s daily expenses revenue. • Become a connection between departments in order to achieve hotel’s goals.