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Từ 3 đến 5 năm
Giám sát
Thỏa thuận
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
REVENUE ANALYST tại SHERATON GRAND DANANG RESORT
6/2018 → 8/2020 (2 năm 2 tháng)
Danang, Vietnam
Implement the realistic and precise strategy to optimize and maximize the total hotel’s revenue. Participate in the hotel’s annual budget and assist the Sales & Marketing plan. Measure all the distribution channels (direct and in-direct) to gain the fair market share. Fully utilize and ensure at the optimal use of the available technology in Property Management and Revenue Management System. • Prepare accurate 3 months/12 months forecast for hotel rooms and catering revenue per weekly/monthly cycle • Effectively set and communicate the hotel pricing strategy with reference of market intelligence, staying pattern and seasonality • Prepare and host weekly sales strategy meeting with executive committee members • Monitor the inventory to set monthly target upselling and action plan accordingly for reservation and front office department • Cooperate with General Manager, Financial Controller, Director of S&M, and Director of Revenue Strategy to prepare and deliver annual top-line budget for the hotel • Actively working with market manager of Online Travel Agencies to maintain and improve the visibility of the hotel • Increase the total hotel rooms’ revenue 37% in 2019 vs 2018 • Gained the market share 38% in 2019 vs 2018 • Proposed and executed changes in bed-type to be more suitable for business demand
FRONT OFFICE COORDINATOR tại MARRIOTT HOTEL & EXECUTIVE APARTMENTS AL JADDAF
9/2017 → 12/2017 (2 tháng)
Dubai, UAE
Assisted and oversaw the Front Office team through daily operation and collaborated with other departments to provide the constant level of service and foster guest’s satisfaction and upselling • Implementing customer experience game plan, educating and coaching sessions with the team • Analyze and propose new operational strategies to management through key competency reports and sub-departmental monthly meetings • Inventory management for both hotel (351 keys) and apartments (128 keys)
RESIDENT RELATION AGENT tại MARRIOTT HOTEL & EXECUTIVE APARTMENTS AL JADDAF
3/2015 → 9/2017 (2 năm 6 tháng)
Dubai, UAE
• Engaged and boosted up the guest’s experience through day to day room operation and be the key contact with customer before, after and throughout their stay. With the team drove the TripAdvisor ranking to 14/297 in the city • Balance and communicate with Revenue Cluster team for inventory maximization to capture as much daily revenue as sales strategy • Ensure the segmentation of daily reservation was input correctly on PMS
RESERVATION AND SALES & MARKETING TRAINEE tại INTERCONTINENTAL HAN OI WESTLAKE
7/2013 → 12/2013 (5 tháng)
Hanoi, Vietnam
• Responsible for daily/monthly pickup and credit reports • Function space quotation, sales call, site inspection, contract and BEO preparation • Analyze local market trend and pricing
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