* HONG BANG INTERNATIONAL UNIVERSITY 2008 - 2011 Major: Hotel and Restaurant Management - Advance Diploma * MARKETING UNIVERSITY 2012 - 2014 Major: Hotel and Restaurant Management - Bachelor’s Degree

• Honest, hard working and enthusiastic. • Friendly, helpful and highly tactful • Attention to detail • Creative & innovative. • Hands-on approach to all operational aspects. • Dealing with high profile, demanding or difficult visitors. • Receiving and meeting visitors in a professional manner. • Ability to answer and forward phone calls, handle enquiries efficiently. • Keeping the reception area tidy. • Ability to list carefully and quickly understand a person’s requirements. • Directing visitors. • Reliable and punctual, always aware of turning up to work on time. • Able to stay calm and collected under pressure. • Having a good memory for faces, able to remember regulars. • Comfortable using computers and office equipment. • The ability to plan my own work, work on my own initiative and meet deadlines

* CRESCENT MALL AUGUST 2016 - PRESENT CUSTOMER SERVICE Main responsibilities: • Respond to all visitor inquiries in a profession, courteous and timely manner, serving as the primary source for visitors seeking information, assistance or store locations. • Support Centre Management in the communication of implementation of all marketing and PR initiatives and promotions, assisting in the promotion and activation of such programs where required. • Advise Centre Management, and in particular the Marketing Manager, on any customer feedbacks and trends in relation to Crescent Mall. • Collect and forward Customer Comment Cards to line Manager. • Actively participate in any training and development. • Advise Operational staff on any issues requiring attention. • Deal with people in distress in a calm and effective manner. • Maintain the Customer Service Desk in a clean & professional manner at all times. • Other duties as delegated from time to time by line Manager * DRAGONFLY SERVICE APARTMENTS COMPANY FEB 2016 - AUGUST 2017 Receptionist cum admin - Check in & check out process - Solve guest require or complaint and report to Ass. Manager - Show and introdue apartment of building to guest and take their information. - Arrange all document in – out of the building and solve it, do all admin’s function also., ect. Achievements and skills gained: - Improve English Communication Skill.