I started working in the hotel 6 years ago in Nha Trang until now. I found that I liked it and it suits my abilities and personalities. I am happy to see our guests always feel comfortable during their trip. I want to have an opportunity to develop myself, travel and to proceed in my career and be extremely committed to hard work and the company objectives.

HA NOI OPEN UNIVERSITY Business management

Language English, Vietnamese. Computer Microsoft Office: Word, Excel, Power Point, Outlook. Property Management System (PMS) - Opera - CSS

* 06. 2017 – PRESENT NOVOTEL NHA TRANG GUEST SERVICE AGENT - Welcome & register the guest according to the procedure. - Assign room & follow special request whenever possible. - File and post all charges to guest accounts. - Use proper the telephone & Internet. - Maintain the cleanliness & neatness of front desk area. - Complete guest check-in, check-out procedures. - Preparing records of guest check-in, check-out, room-keys. - Handling payment : cash/credit card, verify, settle guestaccounts. - Handling complaints & problems solving. * 06. 2015 – 06.2017 VINPEARL NHA TRANG BAY RESORT & VILLA (5 STARS) GUEST SERVICE AGENT VILLA HOST - Take care guests stay in the Villas. - Procedures for check-in and check-out guest at villa.