Spa Manager tại Michelia Beauty Club

12/2017 → 9/2021 (3 năm 9 tháng)

Hanoi

Waitress - Guest Service Agent - Concierge tại InterContinental Hanoi West Lake Hotel

11/2013 → 1/2016 (2 năm 2 tháng)

Hanoi

Main responsibilities: - Responsible for preparing and accurately settlement bills to all guests - Make report revenue at the end of shift - Ensures guest satisfaction, quality and high standards of service for customers - Sharing knowledge about Vietnamese culture to Guest - Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals - Provide guest with information on hotel facilities and services, local directions and emergency, safety, security procedures Achievements and skills gained: - Can work in professional working environment - Learn more about operation of restaurant and hotel - Improve English and Communication Skill.

Spa Concierge tại Sofitel Legend Metropole Hanoi

1/2016 → 12/2017 (1 năm 10 tháng)

Hanoi

Main responsibilities: - Greeting the guests to spa - Provide guidance to clients on the procedures at the spa - Answer telephone calls and provide accurate information to clients - Process payments from clients for services ordered from the spa - Check and inform therapists about their booking and schedule everyday - Assist in developing promotional events, which focus on increasing the clientele of the spa - Manage the visitor register to keep record of people who visit the spa daily - Receive and handle guest's complains immediately, then report them to Spa Manager to solve the situation - Assist to invent products every month Achievements and skills gained: - Observe, learn and catch customer's feeling well - Improve English and Communication Skill.

Sales Executive tại Biologique Recherche Vietnam

10/2018 → 4/2019 (6 tháng)

Hanoi, Hoàn Kiếm, Hanoi, Vietnam

Main responsibilities: - Have knowledge about all products of Biologique Recherche and skincare - Discovering new spa and their operation, introduce Biologique Recherche brand and products then convince as well as show them the their results, effects if they use this brand in their spa - Cultivating relationships with all spa owner - Make sure own revenue target and all team target Achievements and skills gained: Have more knowledge about Spa operation including beauty spa and relaxing spa

Real Estate Agent tại My Second Home Group

9/2021 → / (3 năm 5 tháng)

Hanoi