I am a pro-active, highly-qualified, and self-motivated professional with a history of cultivating and maintaining win/win relationships. I can communicate easily with both sales staff and clients/customers alike; motivating the sales people while influencing clients/customers with a credible style that makes them want to do business.

Bachelor of Business Administration

Communication Analytical Technical Team Management

More than 05 years' experience in sales, as a representative and Sales Manager at HoianExpress - Tour Operator. I also have a combination of professional experience in AccorHotels and deeply knowledge of Sales and Revenue Management in La Veranda Resort (managed by AccorHotels) * Feb 201 5 – Sep 201 7 La Veranda Phu Quoc Resort – Mgallery by Sofitel Reservation Supervisor ( no Manager) Report to Director of Sales - Handle guests inquiries via email and telephone in an accurate and timely manner. - Liaise with Sales Department in regards to occupancy, rates reservations analysis. - Monitor competitor performance and send Weekly Performance Report to DOS - Identify top producing accounts ensure proper recognition by reservation officers. - Upload and manage allotments as contract - Knowledgeable in hotel and room facilities/services and ensures reservations officers are equally knowledgeable. - Training reservation officers and FO staffs in handling reservation calls as Accorhotels standards. - Training reservation officers and FO staffs about AccorHotels Loyalty Program monthly - Monitor and coordinate group/series reservations activity with the Sales Department - Create and manage sales plan for OTAs and other Distribution chanels. * Oct 2012 – Feb 2015 Tour Desk Manager Reportto Managing Director Hoi An Express Travel - Settle guest’s complaints related to Sales Department via email, phone call, on Trip - Advisor or communicating with guests in person. - Determine annual unit and gross-profit plans by implementing selling