Đại Học Duy Tân Đà Nẵng

Hệ văn bằng 02

Đại Học Ngoại Ngữ Đà Nẵng

Duty Manager tại Vinpearl DaNang Resort and Villas

- Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations. - Provides functional assistance and direction to all departments. - Cooperates, coordinates and communicates with other hotel departments as required. - Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. - Responds to guest needs and resolves related problems Supervises and directs Reception & Bell team personnel. - Supports and assists Front Office personnel and all departments at peak periods. Ensures VIPs guests receive special attention. - Conducts shift briefings to ensure hotel activities and operational requirements are known Provides input for Front Office meetings. - Analyses the rate variance report to ensure rooms revenue control. - Perform any other task assigned based on requirements.

Cinema Manager tại Lotte Cinema

• Collaborate with regional cinema manager to identify business practice and build up strategic initiatives to achieve company goal and maximize Lotte profit. • Identify and minimize financial and operational losses and other risks to the business by ensuring strong financial systems and controls are in place and achieve a good rating in financial audits. • Manage employees (fulltime and part-time) training and development. Report to cinema manager about staff performance. • Respond efficiently and effectively to customer feedback to ensure prompt resolution of issues. • Implement and execute marketing programs, promotions and advertising campaigns. • Comply and implement all company policies and procedures to ensure operational excellence and achieve above minimum expectations in operational reviews.

Assitant Front Office Manager tại Brilliant Hotel Da Nang

• In the absence of Front Office manager or Resident Manger take charge of the operations of Front office Department. • Primarily reporting to Front office manger or EAM Rooms. • Ensures guests have a smooth running stay at the hotel. • As the Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.

Front Office Senior Supervisor tại Risemount Premier Resort Da Nang

Tour Operator tại TotoBooking Vietnam

Front Office Supervisor tại Brilliant Hotel Da Nang

-Address customer concerns and complaints promptly and professionally. -Respond to customer needs and requests in a timely manner. -Answer phone switchboards and transfer calls and take messages. -Manage incoming and outgoing mails and faxes. -Post charges to customers and handle card and cash transactions. -Plan and assign workloads for front office associates. -Supervise associates in their assigned job duties.