A candidate who has a limitless passion in hospitality industry, who wants to meet challenges.

2011- 2014: Bachelor Degree of Finance and Banking Hanoi University of Business and Technology 2008: Completed the training course of International Butler and Personal Assistant Services Conducted by Mr. Hugo Mechelse (International Butler Organization, Netherland), Sofitel Legend Metropole Hanoi 2002 – 2004: Secondary School Degree Hanoi College Commercial and Tourism – English Department 1999 – 2002: High School Diploma Nguyen Trai High School, Hanoi

Ability to work with Opera Hotel Management System Ability to work with Hotel Service of Operating System (HotSOS) Ability to work with Alcatel Telephone Operating System Excellent in Microsoft Office (Word, Excel, Powerpoint) Guest oriented and service minded.
Presentation skill both in English and Vietnamese
Communication skill
Problem solving skill

October 2017 – Present: The Ascott Limited – Guest Service Supervisor • Main task is to in charge the shift in providing the best services for all resident • Supervise the front desk counter and lobby. • Create and review resident profiles to arrange accommodation, transportation and service as requested. • Support the team in process check-in, out and handle requests of resident. • Tie-up and maintain relationship with resident. • Handle issue and problem of resident and action and (or) report to higher level management for further action. • Other tasks assigned by the management March 2008 – August 2017: Sofitel Legend Metropole Hanoi – Butler Service • Main task is providing the personalize services for all guest and ensure satisfaction during stay. • Collect information from pre-arrival guest to create profiles, assign accommodation, coordinate with other departments to meet guest preferences. • Inspect all the VIP accommodation to ensure all is in perfect conditions. • Welcome guests to the hotel in a polite, friendly and helpful manner. • Collect guest comments and feedback for immediate action and report to manager for further action. • Manage reservations for restaurant, conference, transportation and trip… • Process billing and payment for the departure guest, form of cash or credit cards • Keep up to date on all hotel products, services, pricing & promotional offers. • Maximize sales revenues through up selling and marketing program. September 2007 – March 2008: Sofitel Legend Metropole Hanoi – Call Center Clerk • Answer and transfer all calls from outside, in house guest and other departments. • Take orders from guest and transfer to related department for action. • Record feedback from guest via telephone and report to manager for further action. • Prepare guest information for the receptionist to check-in. • Set up, manage wake-up calls, trunk lines. Fix internet connection issues. • Control stationeries. 2006 – 2007: Pacific Hotel Group and Travel • Provide information to the customers at the airport in tours, tickets, transportations, accommodations ... • Recommend and process services and activities. • Process and settle payment for the services. • Summary and report to manager: Daily, weekly, monthly revenues.

A position offering challenges and responsibilities, detail-oriented in Hospitality Industry and Customer Services.