Customer service professional with over 5 years of experience in hospitality management who strives to provide the best quality service and experience to customers.

- Bachelor in Business Management
- Diploma in Hospitality Management
- Diploma in Hotel Management

Multilingual: Vietnamese, English and Japanese. Strong communication skills. Friendly and Hardworking. A Fast learner and very adaptable.

PAN PACIFIC HOTEL HANOI (VIETNAM) OCT 2017 - PRESENT GUEST SERVICE AGENT Main responsibilities: - Greets guests in a friendly and helpful manner using guest's name at every opportunity to make them feel welcome. - Answers all incoming calls and carefully exchanges information. - Maintains intimate knowledge of departmental standards and procedures. - Performs check in and check out and room change procedures and ensures all data are entered completely into the hotel system in accordance with reservation. - Maintains cashier cash float and ensures accurate daily reporting of all money received. - Assists guests with currency exchange. Knowledgeable of all special promotions for programs such as: Seasonal Packages, Frequent Flyers Programs, and Discovery Loyalty programs. - Attends to guest's complaints, inquiries and requests, and escalates problems to Supervisor and duty manager as needed. - Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel's service. - Prepares for and performs the audit balance in an orderly fashion. - On night shift, checks nightly report, prepares the morning report and prepares all necessary forms for the guest arrival. - Performs any other task assigned based on the hotel needs or requirements. Achievements and skills gained: - Positively assessed by management as being proactive, adaptable, enthusiastic, and hardworking with high quality contributions. - Fast learner who listens and works quickly to understand customer’s needs. - Uses feedback to improve and refine professional service skills. - Effectively learned how to apply room upselling skills. - Proficient in the use of Opera system. YUNOMORI JAPANESE ONSEN AND SPA (SINGAPORE) MARCH 2017 - SEP 2017 GUEST RELATION SUPERVISOR Main responsibilities: - Recognizes and warmly greets guests. - Serves guests and deals with their requests. - Keeps working and Onsen baths areas clean, neat and tidy. - Controls lines and housekeeping skills. - Makes weekly reports and roster for manager. - Trains new staff on how to do daily activities. - Contributes ideas to improve services, and how to better handles guest complaints. - Provides high quality service to all guests in a professional manner. Achievements and skills gained: - Position allowed a broad set of guest management skills to be developed and applied. - Learned effective housekeeping duties. Recognition and Gains: - Promoted after 3 months of work. - Received positive feedback from customers. DG TOWER - DG COMMERCIAL INVESTMENT JSC (VIETNAM) MARCH 2015 - JULY 2016 Guest Service Officer - Greets and handles incoming calls. - Check in and check out guests and handle guests’ requests. - Deals with guests’ complaints. - Attends to customers’ needs and front office operation. - Checks room status and communicates to others departments. - Provides high quality and professional service. HANAMIZUKI RESTAURANT - H TOWER (HAIPHONG, VIETNAM) MARCH 2014 - FEB 2015 Restaurant Service Attendant - Greets and warmly welcomes guests. - Takes orders and prepares food and beverages. - Controls all equipment, cutleries, facilities in restaurants and performs monthly reporting. - Inspects all ingredients and makes sure all are in good condition. - Handles customer bookings and reports to related departments. - Provides high level of service for best dining experience.

I would like to work in Front Desk, as communicate with customers is my strength and I am very confident to be in this position. Location definitely is not a problem, i would love to take the oppotunity no matter where it is